Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
If the firmware update doesn't work, you can reset this error.
Unplug unit. Remove offending cartridge. Plug unit back in, wait until all startup noises have stopped. Open lid and reinstall cartridge. This will solve the fault as long as the sensor is working.
Also, please be aware, you should not have to change a cartridge if it says "Near Empty", only if it says "Ink Empty Magenta".
Also, please make sure none of your other cartridges are empty. I have seen this over and over. Two cartridges empty at the same time, and the person replaces one of them but thinks they actually replaced the other one.
Turn the power off and pull all the cartridges out. Look a the side of the cartridge, you should see a window with a little plastic tab sticking out. This tab should be blocked by a black float inside the cartridge. If you cannot see the float, and the tab is clear with no ink in it and no float tab blocking it, it means the cartridge is empty even if you still see some ink in the bottom.
To be sure plug the machine in without any cartridges. When all the noises have stopped, open the lid and install the cartridges. If you're still getting an error saying either a cartridge is not installed or is empty, then one of your cartridges is empty. Redo the previous paragraph.
Posted on Dec 30, 2007
SOURCE: replaced ink
unplug from power outlet. wait 5 min. take ALL carts out. leave scanner top open. replug to power. wait til machine demands carts. insert carts. close cover. answer display question.
Do make a firmware update. download small tool from brother homepage of your country!
Posted on Mar 13, 2008
Put a piece of masking tape on the sides of the little window on the cartridge. That will make the machine think all cartridges are full all the time.
Posted on Mar 14, 2008
SOURCE: My Hewlett Packard OfficeJet Pro
I fixed it, but I'd like to be compensated for providing the solution to you. After all, you wanted to be paid for helping, so I too want to be paid for helping.
Posted on Jul 17, 2008
The inksticks are probably jammed in the slot. If you're using non-Xerox ink, an error reset is required. Since the non-Xerox ink sticks are not the right shape (since the shape is a registered trademark), they don't always trip the sensors when they come down the chute.
Posted on Aug 04, 2009
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