Question about Amazon Kindle 3G

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My Kindle reboots upon start up and frequently loses last page read.

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Is your kindle in an unlighted cover? Amazon Kindle support suggested to me that this exact problem may be caused by interference with the metal clips that hold the kindle cover on. After taking it out of the cover, it works just fine! This does not happen with the lighted cover apparently.
They also suggested NOT turning it off when finished reading. Hit the home key and walk away. After about 10 minutes, it will power down to sleep mode on its own. Hopevthis helps.

Posted on Mar 07, 2011

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Frozen on start page


Try a reboot/reset
Hold the start button for about 10 seconds.
Wait 10 seconds then restart as normal.
It will take longer to start up than is usual, but only this time and should start as normal after that.
If that doesn't fix it then you may have to search the Kindle help pages.

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When I was purchasing books last night my Kindle froze and would not function. I cut it off to try to reboot and now it won't come on. ???


Try rebooting your Kindle by holding the 'on' switch down for 20 seconds then letting go - it should 'reboot' by itself. You may have to do it a couple of times to reset your Kindle.

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Hold down the 'on' switch for at least 20 seconds then release. This will reboot your Kindle (without losing anything from it).

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Hold down the 'on' button for 20 seconds and then release. Your Kindle should reboot itself (without losing anything on your Kindle) and reset.

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Feb 23, 2013 | Amazon Kindle Wireless Reading Device

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I have 2 problems with my new kindle: 1) Sometimes if I physically move it, it reboots itself. This happens quite frequently (e.g. if I change my sitting position while holding the kindle) and is driving...


I had the same thing happen to my kindle! I also recieved my kindle as a girft. I contacted amazon customer support and told them what was happening. They said that there a problem with my kindle's hardware and sent me a new kindle free of charge! They even paid for shipping! I would suggest contacting amazon as I am sure they will do the same for you.

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1 Answer

My kindle is frozen. I cannot reach my home page. I am stuck between the last thing I was reading and the kindle store and I cannot go anywhere else. It has been like this for 3 days.


Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

Dec 15, 2010 | Amazon Kindle Wireless Reading Device

1 Answer

My kindle has gone blank! It will not turn on.Can I re set it? Will I also lose all my books? Or send it back?


Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.
No you will not lose your books. If this doesn't work call amazon customer support and they will walk you through the process of getting it replaced.

Nov 07, 2010 | Amazon Kindle Wireless Reading Device

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