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Our hotpoint side-by-side is not keeping food frozen and the refridgerator is not as cool as it should be (themostat turned all the way up for both). the fan at the back of the freezer runs constantly but it obviously isn't!

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Sorry to hear about your problem. Sounds like you have a defrost issue. Hence your unit is not defrosting. All of this apply's if your freezer side has ice on it. If not. you have other issues, this does sound funny, but this is why your refrigerator side is warm, or not cooling.

Here is a list of some things that can go wrong.
1. Defective heat coil
2. Defective defrost timer
3. Defective defrost sensor
4. Defective Fan
5. Defective compartment inlet damper (on some models)

You should call a service company to resolve your issue.

Since I tried to help you, Please help me and Rate/Vote on the response. Thanks

Posted on Dec 29, 2010


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