Question about Sony Cybershot DSCW350 Digital Camera

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Sony cyber shot w350 i can down load still photos no problem but i am unable to transfer video to a computer. i have configured the usb connection from auto to mass storage as sudjested in the manual but this did not work. hope you can help

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Hi

Sorry to hear of the problem with your Sony Cyber-shot DSC-W350 camera.

You don't actually say how you are trying to take the videos off the camera - is it via the included Sony software or are you trying to access the data via Windows Explorer when the USB cable is attached?

It could be a problem with the USB cable or port - possibly static build up (switch the computer off and unplug it from the mains for 30 minutes) or try another USB port or computer.

You need to try and narrow down the fault further.

Hope this helps a little

David

Posted on Dec 29, 2010

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(do not delete) utube.png










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