Question about Lexmark X5150 All-In-One InkJet Printer

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When i turn on the printer it tells me to unlock the scanner then press power when i do that it tells me hardware error 0502 what can i do to fix it

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Please refer to this article from the Lexmark website on Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display. If you need additional assistance, you may contact Lexmark technical support. Thanks.

Posted on Jan 04, 2011


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Error is Cartridge stall, hardware error 0502. Help?

Check this article on how to resolve a Hardware Error 0502 on LCD Display:

If it doesn't help, you would need to purchase a new printer.

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What does "Hardware Error 0502" mean?

The shaft that the ink cartridges travel back and forth on get buildup on it. If you clean it, your problem should go away...

Your answer and fix is here:

Jan 21, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Receiving message Error 0502


this should help

Lexmark printers with "Hardware Error 0502? Published on February 11, 2006 in hardware. 252 Comments Tags: 0502, error, fix, hardware, lexmark, printer. Good tip for the Lexmark All-in-one inkjet printer owners (mine is the X6170):
98393867_e286ea59ca_t.jpgAfter some months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.
The Lexmark support site will let you power off, remove the power cord for 30 seconds (!!), take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).
The real answer is given by a person called 'clem':
98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart's desire again

Nov 30, 2010 | Office Equipment & Supplies

1 Answer

I have an error: "hardware error 0502" Can I fix this?

I have a Lexmark 5150
Hardware erro 0502 can I fix this

Sep 13, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error code 0502 for the laxmark X5150

There are two reasons for this code.
1) The unit was powered on before the scanner was unlocked. Then the error occurs after unlocking the scanner and powering up the unit a second time. If this is the problem, unplug the all-in-one and leave it unplugged for at least 30 seconds. Plug it back in and turn the unit on.
2) The encoder strip is dirty or out of range of the sensor. Check the strip - it is a clear strip that runs the length of the printer above or behind the cartridge carrier.
To examine and clean the strip. Turn off the printer with the on/off switch and then unplug the unit. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right. Take out both ink cartridges. Place an index finger on the encoder strip on either side of the cartridge carrier. There is a slot on the back of the cartridge carrier that the encoder strip fits into. Press the strip down and back up to get it into the slot. You may need to move the strip to the rear and then forward to get it to slide into place. Clean the strip and the printer contacts with a dry tissue. Reconnect the power and do a hardware test. Insert the cartridges and run the hardware test again. Make a standalone copy. If the copy is good, run the hardware test again to see if the error is gone.

For pictures of the encoder strip and a blow-up of the printer contacts that need to be cleaned see here:

The hardware test:
Press the Option button on the operator panel of the printer 10 times until Cartridges appears on the LED.
Press the + button 4 times or until Self test appears on the display. Press select. With no cartridges in the unit, a blank sheet should be "printed". With both cartridges in place, the printer should print a page with a black and a gray bar. If it doesn't work with both cartridges, try one cartridge and then the other.

I hope this helps.

Cindy Wells

Apr 14, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Error code 0502 hardware error on dell printer

i once fixed the hardware message by putting the tape back on the back of the cartridge...then fixed the perpetual paper jam message...

Feb 19, 2010 | Dell 922 All-In-One InkJet Printer

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Dell Printer A940 Hardware error

Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

Figure 1: Open Ink Cartridge Lids
Back to Top
» Reseat the Ink Cartridges and Make Sure the Lids Are in Place
  1. Make sure the printer is turned on.

  2. Lift the printer's front cover.

    new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
  1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

  2. Remove the cartridges.

  3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

  4. Replace the cartridges.

  5. Snap the lids closed.

  6. Close the printer's front cover.

  7. When prompted on the printer's LCD to choose New or Old, choose Old.

  8. Press Select.
new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip
  1. Remove the power cord from the printer.

  2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

  3. Gently slide the ink cartridge carrier to the middle of the printer.

  4. Gently move the top part of the printer belt to the right.

  5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    Figure 1: Inkjet Printer Encoder Strip

  6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

  7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

  8. Once the encoder strip has been re-seated, close the scanner lid.

  9. Re-connect the power cord to the printer.

Jul 03, 2009 | Lexmark X5150 All-In-One InkJet Printer

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