Check the suspension spring inside the machine. Here is a picture and the part to show you what it looks like and case you need to order them. Here is a video to show you how to open the washer. This video shows a model with springs and you have the rods but it's just to show you how to get inside the washer.
Hi
This issue can either be due to the suspension rings or due to motor issue. Please check this link for exploded diagram of your washer---
Kenmore Elite Top Load Washer 110.28032701 Diagram
Also, check the stator motor and the retainer, make sure no parts are missing. Hope this helps... Please post back if you need more information.
Daniel
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I checked the suspension springs and they looked okay - the top part on one of the spring assembly is turned away from the drum while the other three spring assemblies top pieces are turned towards the drum - might the spring assembly being out of line with the other three spring assemblies be an issue?
Also the video of how to take the shell off the washing machine does not apply to my machine. the three sided shell is bolted to a top frame and bottom frame and the back access plate - I have had to do a lot of disassembly of the washing machine to look at the suspension springs.
Please advise
thanks
Brian
Hi Richroth,
Did you get my message regarding the suspension springs and opening the wahing machine?
please advise,
thanks
Brian
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