Question about HP Pavilion dv6000z Notebook

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Pop-Up No Disk in Drive E when accessing Money Program

Had OS service on Unit done by Geek Squad. Problem when installing Money program. Could not download files from thumb drive. Geek Squad got programs to download. Now a pop-up comes up when I enter Money program or move from screen to screen in Money. It asks for a disk in the E drive. How do I get rid of this pop-up?

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Check that the Money autosave feature isn't trying to save to the thumbdrive which I assume is drive E when it's plugged in.

Posted on Jul 07, 2008

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Geek Squad Backup Disks


Usually you just put the first backup disk in the CD/DVD drive and restart/reboot the computer.
If it does'nt boot up you have to go in to the bios settings and change the boot sequence so that it boots from the CD/DVD rom instead of the Hard Drive. When it's finished the restore task you can either leave the bios settings as they are, or change it back to boot from the Hard Drive. Sometimes the backup/restore disks will put the PC back to the same as the day you bought it, which means completely wiping the Hard Drive and reloading the Operating System (Windows) and any programs that where installed at the time the disks were made. If you can run the backup/recovery from within Windows there will be a program in the Programs list on the Start menu. That way you usually keep anything that you have added since you bought the PC and it just reinstalls the Operating System to restore it back to it's original condition.

Hope this helps.

Jul 18, 2008 | Toshiba Satellite A135-S4527 Notebook

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ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

Jun 26, 2008 | HP Pavilion tx1000z Notebook

1 Answer

Laptop hard drive


You can restore your computer to its original glory (once a new Hard Disk Drive is installed) using the original Operating System (OS) disk that came with the computer (applicable to Gateway, Toshiba, Dell laptops; other brands make you "burn" a copy on your own). I call this the "oops disk" because it restores the computer software back to factory default. If you got the laptop second hand or don't remember which buried box in the asthmatic attic has those old CD/DVD's - then you can do one of the following:
A. Contact the manufacturer to obtain a new set of "Restore" or "Recovery" disk(s). They will charge small Fee + Ship/Handling. [Tell "Sylvester" from Bangladesh "Hello!"]
B. Purchase a legal copy of an operating system (XP or Vista) from a local retailer (such as Best Buy) and install it [or hire a Geek Squad Agent to install it for you - much faster, less headache!]
C. Grab opportunity by the horns and steer into a fun project of installing an open-source (free) Linux-based OS such as Ubuntu or similar. [Happy learning!]
D. RECYCLE the computer and buy a brand new one, complete with operating system and manufacturer's warranty. ["OOOO, VISTA!"]
In ascending order of cost: C, A, B, D
In ascending order of time-investment and learning: D, A, B, C

HINT: if any or all of this solution sounds remotely confusing (e.g, you don't know how to install a HDD, etc) - hire someone to do it. I don't change my own oil because it's messy and less convenient. So, please support your local Geek Squad Agent and enjoy your free time!

May 20, 2008 | Toshiba Satelite 5205-S505 Notebook

1 Answer

Toshiba satellite is having issues


First thing to do is stop booting up the computer. This message means the Hard Disk Drive (HDD or "C Drive") has errors. Errors can mean disk corruption including bad sectors and/or physically damaged hardware inside the disk drive.
Since you are able to log into the computer, if even briefly, perhaps the HDD is what I like to call "fail-ING"; there may be hope of retrieving some of your data (pictures, etc). Ask your local Geek Squad Agent help you - if damage is severe, this is not necessarily something you can fix yourself (e.g. "fail-ED" HDD).
Remember, I said not to keep booting the computer - the more times you boot a "fail-ING" drive the less likely you will retrieve anything. If you insist, however, on a DIY method - you could learn more about the following:
1. New HDD installed
2. HDD Enclosure (USB)
3. Acronis Software
4. A nice drink and a couple of hours to clone the old HDD

OR 1. Geek Squad Agent
2. Credit Card/Checkbook

HINT: if you talk to a Geek Squad Agent and s/he can't explain Acronis software, find an Agent who can...

May 20, 2008 | Toshiba Satelite 5205-S505 Notebook

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