Question about HP Pavilion dv6000z Notebook

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Pop-Up No Disk in Drive E when accessing Money Program

Had OS service on Unit done by Geek Squad. Problem when installing Money program. Could not download files from thumb drive. Geek Squad got programs to download. Now a pop-up comes up when I enter Money program or move from screen to screen in Money. It asks for a disk in the E drive. How do I get rid of this pop-up?

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Check that the Money autosave feature isn't trying to save to the thumbdrive which I assume is drive E when it's plugged in.

Posted on Jul 07, 2008

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Need recovery disc Compaq Presario SR1500NX


It's easy to get the Restoration Disk/s for an HP computer, Margaret.

May be able to guide you on here with repairing your computer also, and leave the 'GEEKS' at Best Buy to twiddle their thumbs, and make money off of someone else.

On the back of your Compaq Presario SR1500NX Desktop PC, is a white sticker.

Service Tag

You need to write down the Serial Number, to give to the nice representative on the phone, for HP Support.

(ONLY give out to an authorized HP representative. Do NOT post on a world-wide forum such as this)

S/N = Serial Number

In the USA call the toll free phone number - 1-800- 474-6836
24 hours a day, 7 days a week.

The Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the USA?
Use HP Support Worldwide,

http://www8.hp.com/us/en/hp-information/summary/ww-support.html

When you receive the Restoration Disk/s, turn the computer on, put the disk in the optical drive's tray. (CD/DVD Drive)

Drive closed let the disk load.
WHEN asked click on - Repair (Non-Destructive Installation)

This will repair the basic Windows files.

IF, you have a virus, AND cannot get rid of it, you'll have to take the computer back to Day 1, when it came from the factory.

This will be a Full Install. (Destructive Installation)

NOTE*
ALL of your personal information, AND any programs you have installed, will be GONE!

The computer will be back to Day 1 from the factory, and before you put anything on it.

For additional questions please post in a Comment.

Regards,
joecoolvette

(Sound like I'm being harsh with Best Buy, and Geek Squad?
I, and others on FixYa, have repaired OODLES of problems made by these guys! )

May 04, 2012 | HP Compaq Presario SR1500NX (PX786AA) PC...

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I have a Dell 8400 that the hard drive is about at capacity. I have an external hard drive but I need the primary drive to have more space so I am thinking about adding a second internal hard drive. Can I...


A better recommendation is to use a program like Acronis, to copy your current OS image from the existing drive to a New larger drive, and install the larger cloned drive as the C: and format the old drive as D: for extra storage. If you don't feel comfortable doing it, that is a project that Geek Squad should be able to do for you.

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Most computer shops as well as the "Geek Squad" have a small program called Samurai Password reset. It takes less than 10 minutes and will clear all passwords for all operating systems. I am not sure what they charge for the service but it is not a big deal. This program os designed to clear User account passwords and not BIOS or startup passwords.

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There is a program called samurai that the "Geek squad uses to clear windows passwords, take the computer in to them and they will clear the problem for you. Charge should be minimal.

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Geek Squad Backup Disks


Usually you just put the first backup disk in the CD/DVD drive and restart/reboot the computer.
If it does'nt boot up you have to go in to the bios settings and change the boot sequence so that it boots from the CD/DVD rom instead of the Hard Drive. When it's finished the restore task you can either leave the bios settings as they are, or change it back to boot from the Hard Drive. Sometimes the backup/restore disks will put the PC back to the same as the day you bought it, which means completely wiping the Hard Drive and reloading the Operating System (Windows) and any programs that where installed at the time the disks were made. If you can run the backup/recovery from within Windows there will be a program in the Programs list on the Start menu. That way you usually keep anything that you have added since you bought the PC and it just reinstalls the Operating System to restore it back to it's original condition.

Hope this helps.

Jul 18, 2008 | Toshiba Satellite A135-S4527 Notebook

1 Answer

Data recovery


try a program called r-studio ntfs and install this on a spare pc running xp and place the drive in question in this pc on a spare ribbon cable and have the jumpers set on master boot up pc look to see if it is being reconised in bois boot screen then if it is run program r-studio let it find all drives then select which drive to recover from then press scan on drive then let it scan the drive It'll take some time to scan drive and make sure you have enough disk space for files to recovey to.

good luck with this.

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3 Answers

ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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1 Answer

Windows host process rundll32 has stopped running in Vista System


OMG! there are tons of reasons NOT to use the geek squad. I get geek squad victims in my shop every week. This can probably be figured out remotely- but if it came from BB- I would just about BET it is norton, or spysweeper as the root of the problem, or perhaps an incompatable program on Vista. There might be a problem with the motherboard too- and checking on Dell's site to see if your unit is in warranty will yield a free tech support from thm if the service tag shows a valid warranty. If replacing Norton and spysweeper with a less problematic program like AVG FREE edition (which works a lot better and is FREE!) does not help- there are other cheaper local or nationwide helpers that can fix this remotely (like me)

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1 Answer

Frozen Drive


Hi Blue Spanky,

Yes, Geek Squad® offers data recovery services. There are three levels of data recovery, dependant upon the condition of your hard drive. These services are offered on a carry-in basis. Visit your Geek Squad® precinct at your local Best Buy™ store to learn more, or visit http://www.geeksquad.com/pricing for information on services available through Geek Squad®.

Thank you,
Jason,
Go Ahead. Use Us.

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