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My Advent 5712 closed down whilst I was on line and will not restart. The green light indicating fully charged battery comes on when replugged into the mailns then goes off when I press the on switch and the laptop will not restart. Any idea what I can do? Many thanks Gabriella Lane

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Remove battery and try on mains only first, if it runs ok, the issue is with the battery
Then replace battery and run on battery only, no mains.If this works and does not cut off instantly, the battery is probably ok.

There could be an issue with the charging circuit, however, from what you describe, the problem is more likely to be with overheating. Give the laptop time to cool down and remove the battery, then the large inspection hatch over the CPU and fan and with a small paintbrush, remove any dust or fluff that has built up. If it is truly clogged, seek help to remove the CPU and fan (uness you feel confident enough) and clean thoroughly. Regrease the CPU with thermal paste and re-assemble. If the laptop now boots, thjis was the problem, if not, then it is possible that overheating has damaged the chip / graphics chip.

If when you inspected the fan there was no build up of dust, overheating is unlikely and the fault is on the motherboard

Posted on Dec 29, 2010

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