Question about Toshiba gigabeat MES60VK Digital Media Player

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Magnavox 2GB MP3 Player, MSA2025/37 quit working. We bought 5 for our kids. All but one still comes up with "Magnavox" word then nothing. Plug into our Dell Inspiron, recognizes but then says "can't start device." Any ideas, help?

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  • Anonymous Jul 25, 2008

    Owned mine for 4 months and now it does the same thing. Im very frustrated with it. Dont waste your money on one of these.

  • irouli Aug 07, 2008

    Player sopped playing. Steps taken:
    1. Pressed the on button and all it did was display MAGNAVOX for a while then turn itself back off.
    2. Attached to the computer and the computer wouldn't recognize it and the player would display OK TO DISCONNECT message which kept staying on even after being disconnected from the computer. Had to remove battery to get rid of the message.
    3. The device manager (software) that came with the player also wouldn't recognize it until I pressed the back button AS I attached it to the USB hub. There is a blurb somewhere on their site about pressing that button until it is recognized, but thats wrong. It has to be pressed as you connect the unit. Now that the device manager recognized it, even said that the unit reported an error, I tried the repair option. Now at this point the display on the player is blank. My computer sees it but calims that no drivers are available for it. A couple minutes into the repair, the unit shows OK TO DISCONNECT. At this point the computer claims that the device cannot start. A little bit later the device manager finishes the repair and claims UNABLE TO UPGRADE FIRMWARE.
    4. I tried calling the support number. Magnavox has a site, but you can't register the product there and you can't get any links for email support there: You only get a number 1-800/705-2000. Talked to two people. The first one took down my information politely including things that have nothing to do with the problem as in my home address. Couldn''t even hear the second (tech) person. Claimed he'd call back. Still hasn't.

    So that's it. I bought it at a Walmart store on 5/24. Looked it up on the website and was confused because it only has a 90 day warranty and they don't sell it online anymore. New products normally have a 1 year warranty. Used or refurbished products have a 30 to 90 day warranty. So I checked the fine print on the product and in the warranty section it says:

    Note: Any product sold and identified as refurbished or renewed carries a ninety (90) day limited warranty.

    in bold. There was nothing identifying it as a refurb. I don't think Walmart knew it was refurbished. Is there anything we can do about that?

    -Rouli
    irouli@yahoo.com

  • Anonymous Aug 26, 2008

    I bought one, like 2 months ago. I have the same problem, and the same warranty letters: 90 days. its ********, really. I payed 45 dlls for it in a Walmart (El Centro CA), but thats not the real problem, I can buy a new one (other brand of course), but I have a very important school document inside. Im living in Mexico right know, thats why I hadnt go yet to any american malmart. People have to know about this problem, its not fair. I mean, if I had known, I would never bought it. IF ANYBODY KNOW HOW TO SOLVE IT. PLEASE ANSWER SOMETHING. thank you.



    I have many info about the problem but I hadnt found any person who could help me.

    heres my email if you want it:

    pdcskinky@hotmail.com

  • Anonymous Aug 26, 2008

    I bought one, like 2 months ago. I have the same problem, and the same warranty letters: 90 days. its ********, really. I payed 45 dlls for it in a Walmart (El Centro CA), but thats not the real problem, I can buy a new one (other brand of course), but I have a very important school document inside. Im living in Mexico right know, thats why I hadnt go yet to any american malmart. People have to know about this problem, its not fair. I mean, if I had known, I would never bought it. IF ANYBODY KNOW HOW TO SOLVE IT. PLEASE ANSWER SOMETHING. thank you.



    I have many info about the problem but I hadnt found any person who could help me.

    heres my email if you want it:

    pdcskinky@hotmail.com

  • pdcskinky Aug 26, 2008

    I bought one, like 2 months ago. I have the same problem, and the same warranty letters: 90 days. its ********, really. I payed 45 dlls for it in a Walmart (El Centro CA), but thats not the real problem, I can buy a new one (other brand of course), but I have a very important school document inside. Im living in Mexico right know, thats why I hadnt go yet to any american malmart. People have to know about this problem, its not fair. I mean, if I had known, I would never bought it. IF ANYBODY KNOW HOW TO SOLVE IT. PLEASE ANSWER SOMETHING. thank you.



    I have many info about the problem but I hadnt found any person who could help me.

    heres my email if you want it:

    pdcskinky@hotmail.com

  • pdcskinky Aug 26, 2008

    I bought one, like 2 months ago. I have the same problem, and the same warranty letters: 90 days. its ********, really. I payed 45 dlls for it in a Walmart (El Centro CA), but thats not the real problem, I can buy a new one (other brand of course), but I have a very important school document inside. Im living in Mexico right know, thats why I hadnt go yet to any american malmart. People have to know about this problem, its not fair. I mean, if I had known, I would never bought it. IF ANYBODY KNOW HOW TO SOLVE IT. PLEASE ANSWER SOMETHING. thank you.



    I have many info about the problem but I hadnt found any person who could help me.

    heres my email if you want it:

    pdcskinky@hotmail.com

  • Anonymous Oct 13, 2008

    WHEN SWITCHED ON IT DISPLAYS "MAGNAVOX" THEN IT SWITCHES OFF

  • Anonymous Dec 15, 2008

    yah I have the same problem.... exactly

  • AlekVal Feb 03, 2009

    I can't find any driver for my  Magnavox 2GB MP3 Player, MSA2025/37. Please, help me with my problem!!!

  • Anonymous Feb 24, 2009

    I have de same problem Magnavox 2GB MP3 Player, MSA2025/37

  • Anonymous Mar 06, 2009

    i just got one in the mail from a friend who swears it works perfectly but it has done this since i opened it

  • apolamalofan Mar 07, 2009

    when i do the "back" button trick the device manager recognizes it but my computer doesnt and when i try to repair it it says "Failed to Update the firmware on the device" but ive downloaded the latest firmware and it still doesnt work plz help

  • bvandehey Mar 15, 2009

    mp3p player display's magnavox then shuts off. tried all the solutions still doesn't work. tried to take back to walmart they wouldn't let us. it is only 3 mths old.

  • Anonymous Mar 18, 2009

    The Magnavox logo pops up then dies.

  • Anonymous Apr 16, 2009

    same problem... is it possible to get back the songs?

  • Anonymous Apr 16, 2009

    I got my mp3 player a week before christmas,it was my gift to myself,anyway less than a month later it did as everyone else's and stopped working. same problem @ walmart. they gave me the number for magnavox and i called. they sent me another one almost two weeks later. well guess what...lol....this one stopped working today and same as everyone here my pc does not show it even exist...lol...i need this thing in order to work as it keeps me awake. i guess i'll throw this one thru a window and go get another one. for sure it will not be a magnavox!!!!!!!!!!!!!!!!!!!!!!!!!

  • Anonymous Apr 30, 2009

    Magnavox audio player 2GB

    the magnavox sign turns on with a fresh battery but that;s all. then my computer won't recognize it and it won't turn on.

  • Anonymous May 03, 2009

    player wont stay on and p c dont reconize it

    msa 2025/37

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Just to follow up on the post by Blu2aRox If you don't have the software you can download it here: http://www.m4c.magnavox.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&cat=MP3_PLAYERS_CA&sct=FLASH_AUDIO_PLAYERS_SU&grp=PORTABLE_ENTERTAINMENT_GR&session=20081017190716_24.225.21.9&ctn=MSA2025/37&mid=Link_Software&hlt=Link_Software The "Back" button is the arrow button next to the volume control (took me a while to figure that out). You hold down the back button when you plug it into the pc, and windows will recognize it, and the magnavox software will ask if you want to repair it. I had to do it twice - the first time the software said it failed to repair. But I think that was because Windows was still installing the device - if I had waited for that to finish it might have worked the first time. Thanks Blu2aRox! Works great again.

Posted on Feb 02, 2009

  • Proton Jan 23, 2014

    I tried to do this on a Windows 7 computer. The magnavox device manager asked to repair device, but would fail: "Failed to update firmware" or some message like that. I tried it many times no luck. I had the feeling it had something to do with the driver WIndows 7 was installing. Played around with uninstalling driver to no avail. Finally moved to a WIndows XP computer and tried the same steps. Installed the device manager before plugging in the device. Plugged it in, windows went through some driver installation, and at the end of it (i think, or i had to remove the remove the device after installation and plug it in again). Repair prompt came but repair failed. Tried removing and plugging in again, started repair and while repairing, ran the software upgrade tool from here:http://www.p4c.philips.com/cgi-bin/cpind... (the ...fus_eng.exe file). This time repair seemed to last longer and finally was successful. I don't know whether it was moving to XP and trying two times, or whether the software upgrade exe made any difference (it said extracting files but no other screen came up). Anyhow, I'm not willing to break this (even if I knew how) just to find out what did :P Hope this helps someone else

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Had the same problem with my MP3 player and just got off the phone with Jason @ Magnavox and he walked me through this and fixed mine....here is what you need to do......have the magnavox device manager open and ready, make sure the mp3 player is off, hold down the "return" button and insert the mp3 into the usb..... with the return button still held down hold it there until the device manager recognizes it and starts and then you can release the button and the device manager will repair the mp3.....you'll loose all the info and songs that are on it but I can live with that......

Posted on Dec 16, 2009

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I tried the solution for this problem.

I held down the back button and the "+" volume button (just for good luck). My PC recognized it then, and the Magnavox device manager tried to repair it, but it didn't work. I tried to repair again and it worked. Then it refused to turn on so I replaced the batteries (again) and it works just fine now.

Good Luck!!!

Posted on Jan 11, 2009

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Is there a way to get the music off before resetting? I don't really want to lose everything. ~fingers crossed~

Posted on Aug 05, 2010

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Removing the battery, then putting it back in has worked for me. I then made sure had the latest firmware update (4.2.5 as of 26Mar09). However, when I downloaded the firmware update it didn't work at first. Windows was blocking it, which I found out by right-click+properties. I unblocked the firmware program, and was able to install it. I've had no MSA2025 problems since.

Posted on Mar 27, 2009

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If you installed the device manager from the cd that could be the problem uninstall it and install the one of the website dont just try to install it with the one already from the cd installed thats not going to work. after i got done installing it i opened the device manager and closed it but make sure the device manager is still open in the tray where the time is and right click and check for updates and follow the directions fixed mine

Posted on Mar 08, 2009

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To clarify:

If you are having the same problem as I was just having 5 minutes ago - the mp3 player will turn on, show Magnavox logo then shut off and isn't recognized by your computer:

When you are plugging the mp3 player into your USB port, HOLD DOWN the reset (curved arrow on the side) button AS you are putting the mp3 player into the port, not AFTER you plug it in. Then the device manager will prompt you to reset the device.

^_^ Yay!

Posted on Nov 24, 2009

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Possibly a little hope here for you all. I had the same problem. I bought the MP3 player...at WalMart!!.. and after 15 days, it took a dump on me so I headed back to just do a simple exchange for the same unit. Of course, that didn't happen because I had exceeded my store warranty by a few days and was now at the mercy of the manufacturer, Magnavox.

I had the same problem going out to register online and couldn't find a thing! Before I decided to call them to register and discuss my options, I did a little research and found you all and your complaints. Needless to say, I was not looking forward to calling Magnavox after seeing everyone having the same problem and not getting any assistance in resolving their issues.

Eventually I sucked it up (ok, I had a vodka before I called so I could simulate nice and polite!) and called their 800 number and at first, thought I was in for a giant run-around when I began getting transferred. But surprisingly, that didn't happen. I was given to a gentleman named Steve who was not only polite but understanding and very nice. I told him about what I'd read and the BS that the company was handing out and he let me rant and, as a consumer, agreed that it sucked.

Anyway, long story short, he said their online registration site has been down and apologized. He registered it for me and said my device was covered for replacement. Of course, that doesn't exactly thrill me considering the product appears to be a piece of **** but for now anyway, it's the only resort I have. If it goes out again, then all bets are off. Yeah, I do have to pay for the shipping but that's the case with almost any return and hey, it weighs like an ounce, right? Big deal.

The exchange policy guarantees a turn around time of UP TO 15 days...NO MORE. So we'll see what happens. Maybe I'm naive but I bought it so now I'll wait for my package to arrive. As far as any run-around or BS, didn't experience that in any way. Steve was pleasant to deal with. I'd suggest all of you give them a ring and ask for him personally...he's in the tech support/warranty division, if I'm not mistaken lol. I'll try to let you all know the final outcome. Good luck to you all.

Posted on Sep 30, 2008

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Is there really no way to find the files again? :( I used it as a storage device and now all the files are gone. This device SUCKS!!!

Posted on Sep 27, 2011

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Thank you for the help. I guess I'm lucky and have had mine for 2 years before having this problem. I had to go into 'My Computer' and type in 'msa' to find the device manager. I was able to pull it up and do as instructed in Solution #5. All my songs are gone, but I have my MP3 back. :) That is why I have all my songs on iTunes to put back on. You never know when something like this will happen.

Posted on May 13, 2010

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Update to solution #5. The back button is the curved arrow button on the top right side of the MP3 player as you are holding it to look at your screen. I'm really smart and I didn't understand which arrow he was referring to, so I was pushing the up (straight arrow). After trying about 50 times and rereading and rereading, I realized he was talking about the curved arrow button. Hope that helps someone else.

It worked like a charm once I figured out the right button to hold down.

Awesome. Thank you so much for this site and everyone's input. This was my 10 year old's player and I just thought it was broke. I'm so glad I thought to look on the internet to try to fix it.

Posted on Nov 21, 2009

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Just wanted to say that 0100's solution (with the clarification of which button to hold and when, Solution #5) worked for me.  I couldn't reset the device any other way.

Posted on Nov 18, 2009

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I have the same problema in this moment. Please any solution for this problem???

Posted on Sep 15, 2008

I bought mine a week ago... now it does the same thing. Powers up with "magnavox" then goes blank. When I plug it in to the computer it says "ready to disconect"...

Magnavox MSA2025/37 2GB mp3 player.

Anyone know how to reset it?

Posted on Jul 27, 2008

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