Question about Toshiba gigabeat MES60VK Digital Media Player
Just to follow up on the post by Blu2aRox If you don't have the software you can download it here: http://www.m4c.magnavox.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&cat=MP3_PLAYERS_CA&sct=FLASH_AUDIO_PLAYERS_SU&grp=PORTABLE_ENTERTAINMENT_GR&session=20081017190716_188.8.131.52&ctn=MSA2025/37&mid=Link_Software&hlt=Link_Software The "Back" button is the arrow button next to the volume control (took me a while to figure that out). You hold down the back button when you plug it into the pc, and windows will recognize it, and the magnavox software will ask if you want to repair it. I had to do it twice - the first time the software said it failed to repair. But I think that was because Windows was still installing the device - if I had waited for that to finish it might have worked the first time. Thanks Blu2aRox! Works great again.
Posted on Feb 02, 2009
Had the same problem with my MP3 player and just got off the phone with Jason @ Magnavox and he walked me through this and fixed mine....here is what you need to do......have the magnavox device manager open and ready, make sure the mp3 player is off, hold down the "return" button and insert the mp3 into the usb..... with the return button still held down hold it there until the device manager recognizes it and starts and then you can release the button and the device manager will repair the mp3.....you'll loose all the info and songs that are on it but I can live with that......
Posted on Dec 16, 2009
I tried the solution for this problem.
I held down the back button and the "+" volume button (just for good luck). My PC recognized it then, and the Magnavox device manager tried to repair it, but it didn't work. I tried to repair again and it worked. Then it refused to turn on so I replaced the batteries (again) and it works just fine now.
Posted on Jan 11, 2009
Is there a way to get the music off before resetting? I don't really want to lose everything. ~fingers crossed~
Posted on Aug 05, 2010
Removing the battery, then putting it back in has worked for me. I then made sure had the latest firmware update (4.2.5 as of 26Mar09). However, when I downloaded the firmware update it didn't work at first. Windows was blocking it, which I found out by right-click+properties. I unblocked the firmware program, and was able to install it. I've had no MSA2025 problems since.
Posted on Mar 27, 2009
If you installed the device manager from the cd that could be the problem uninstall it and install the one of the website dont just try to install it with the one already from the cd installed thats not going to work. after i got done installing it i opened the device manager and closed it but make sure the device manager is still open in the tray where the time is and right click and check for updates and follow the directions fixed mine
Posted on Mar 08, 2009
If you are having the same problem as I was just having 5 minutes ago - the mp3 player will turn on, show Magnavox logo then shut off and isn't recognized by your computer:
When you are plugging the mp3 player into your USB port, HOLD DOWN the reset (curved arrow on the side) button AS you are putting the mp3 player into the port, not AFTER you plug it in. Then the device manager will prompt you to reset the device.
Posted on Nov 24, 2009
Possibly a little hope here for you all. I had the same problem. I bought the MP3 player...at WalMart!!.. and after 15 days, it took a dump on me so I headed back to just do a simple exchange for the same unit. Of course, that didn't happen because I had exceeded my store warranty by a few days and was now at the mercy of the manufacturer, Magnavox.
I had the same problem going out to register online and couldn't find a thing! Before I decided to call them to register and discuss my options, I did a little research and found you all and your complaints. Needless to say, I was not looking forward to calling Magnavox after seeing everyone having the same problem and not getting any assistance in resolving their issues.
Eventually I sucked it up (ok, I had a vodka before I called so I could simulate nice and polite!) and called their 800 number and at first, thought I was in for a giant run-around when I began getting transferred. But surprisingly, that didn't happen. I was given to a gentleman named Steve who was not only polite but understanding and very nice. I told him about what I'd read and the BS that the company was handing out and he let me rant and, as a consumer, agreed that it sucked.
Anyway, long story short, he said their online registration site has been down and apologized. He registered it for me and said my device was covered for replacement. Of course, that doesn't exactly thrill me considering the product appears to be a piece of **** but for now anyway, it's the only resort I have. If it goes out again, then all bets are off. Yeah, I do have to pay for the shipping but that's the case with almost any return and hey, it weighs like an ounce, right? Big deal.
The exchange policy guarantees a turn around time of UP TO 15 days...NO MORE. So we'll see what happens. Maybe I'm naive but I bought it so now I'll wait for my package to arrive. As far as any run-around or BS, didn't experience that in any way. Steve was pleasant to deal with. I'd suggest all of you give them a ring and ask for him personally...he's in the tech support/warranty division, if I'm not mistaken lol. I'll try to let you all know the final outcome. Good luck to you all.
Posted on Sep 30, 2008
Is there really no way to find the files again? :( I used it as a storage device and now all the files are gone. This device SUCKS!!!
Posted on Sep 27, 2011
Thank you for the help. I guess I'm lucky and have had mine for 2 years before having this problem. I had to go into 'My Computer' and type in 'msa' to find the device manager. I was able to pull it up and do as instructed in Solution #5. All my songs are gone, but I have my MP3 back. :) That is why I have all my songs on iTunes to put back on. You never know when something like this will happen.
Posted on May 13, 2010
Update to solution #5. The back button is the curved arrow button on the top right side of the MP3 player as you are holding it to look at your screen. I'm really smart and I didn't understand which arrow he was referring to, so I was pushing the up (straight arrow). After trying about 50 times and rereading and rereading, I realized he was talking about the curved arrow button. Hope that helps someone else.
It worked like a charm once I figured out the right button to hold down.
Awesome. Thank you so much for this site and everyone's input. This was my 10 year old's player and I just thought it was broke. I'm so glad I thought to look on the internet to try to fix it.
Posted on Nov 21, 2009
Just wanted to say that 0100's solution (with the clarification of which button to hold and when, Solution #5) worked for me. I couldn't reset the device any other way.
Posted on Nov 18, 2009
I have the same problema in this moment. Please any solution for this problem???
Posted on Sep 15, 2008
I bought mine a week ago... now it does the same thing. Powers up with "magnavox" then goes blank. When I plug it in to the computer it says "ready to disconect"...
Magnavox MSA2025/37 2GB mp3 player.
Anyone know how to reset it?
Posted on Jul 27, 2008
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