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My newly purchased WD External HDD 1.5TB USB blocks the start of my PC (XP SP3). Not even the BIOS can be reached. When disconnecting before start en later connecting de HDD, everything works fine. What to do do to get this solved? Thanks!

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  • Western Digital Master
  • 27,725 Answers

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect/ boot up

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your motherboard to your hard drive make sure they have a secure connection and are not faulty or just replace them there probably old and faulty

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty or just replace them they are probably old and faulty ?
hope this helps

Posted on Dec 29, 2010

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Posted on Jan 02, 2017

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Hi. My computer says I ejected my WD My Passport external drive but it was not properly ejected. How can I fix this. I need all my thesis files but computer can read the external drive! Help please!


Try to test your WD Ext HDD to a different computer and check if you will get the same problem.

If the same problem persist try to use a different cable for your WD Ext HDD.

If still fails kindly ask the store where you bought the WD Ext HDD on how to retrieve your files and have WD EXT HDD replaced?

If your WD Ext HDD works to a different computer then update the BIOS and Chipset of the computer where your WD Ext HDD connected previously.

Hope this helps.

May 29, 2011 | Computers & Internet

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I have just purchased a 1tb Iomega Select external HD


please change the boot setting in BIOS to hdd first then other and save it .... now try to connect the external hdd to pc and switch on .......................... ( make sure your internal HDD should be first boot able device .......)

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MSI RS482M4 Mobo not recognizes USB port on XP SP2-3 boot.


Try to find application that load the CPU at 100% by seeing TASKMANAGER.

To start TASKMANAGER press CTRL+ALT+DEL on the keyboard, select PROCESSES TAB, click on CPU to order by CPU load and find process that come near to 100%.

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Buy an External USB 2.0 Hub with the 5.0V power supply. I have a TARGUS 4 Port Hub. MY WD2500XMSB works fine thru the HUB, but will not work using any cable (even the one that came with it) when directly connected to the USB port on my computer. The power consumption of passports sometimes exceeds the .5 milliwat rating for the ports and ccause the port power to interrupt (see USB 2.0 specifications). The external hubs with external power have a higher power output usually an can power the passport drives. CW Rumsey

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WD ELEMENT DOESNT POWER UP. GREEN AND BLUE LIGHT FLASHES


Have you contacted WDE.. by email,or, phone? Seems like that the hard drive has had its bios info corrupted , due to possibly hooking it up to the pc(in the wrong order), or even, a power surge that you were not aware of... The Manufacturer can send you a link to upgrade/restore the harddrive bios...

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HDD upgrade to extensa 6601 Wlmi.


The BIOS determine the maximum size hard drive that can be installed in the laptop. Put a smaller hard drive in the laptop say 120Gb hard drive, you will lose approx 10% in the formatting process.
Use the 180GB in another laptop or put it into an USB hard drive adapter case and use it as a portable external hard drive.

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External hard drive


There is no enough power in you USB port. I was have similar problem with my old PC (Duron 1.3GHz, I don't know what motherboard).

When I conected HDD (My passport Essential) to USB (there is only USB 1.1 port on this MB, and probably if you have USB 2.0 you will have no problem), hardware wizard is started, looking for drivers (which are not needed to install portable HDD), and then I have message like "unrecognized USB device ...".

SOLUTION: On this MB there is 6 USB 1.1 ports, but only 2 are connected on case (with plugs on case outside), others are on MB and if you have cable you can use it. In my BIOS all 6 were turned on, and I think there must be a problem with power on chip (you have some power divided with 6 ports, and this is not enough for HDD).

I turned off my other USB ports in BIOS, and left only fist two, and HDD is now in my computer ....


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Wd Hdd inaccessable


try to disable all firewall setings or antivirus...after try accesing frome ur command prompe if u can that the windows is blocking the hdd...uninstall any new software or driver and try again...no effect ok dowload ophcrack live cd frome google and access the hdd by force repare or scan it in surface scan that will fix ur clusters problems that might be in the back off this prob an du know wer e2 go frome there

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