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Unable to close error message "Paper Jam" - Office Equipment & Supplies

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  • murphy8586 Jul 07, 2008

    The printer is a Brother MFC DCP-130C Ive done everything you suggested, more than once. No result. Still burning bright like a beacon in he night !

  • murphy8586 Jul 08, 2008

    I have done all that Ajkil recommends - repeatedly - but with no success

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3 Answers

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Double check that you have no small pieces of paper stuck in the printer that might have torn off. This happens sometimes and blocks a sensor or switch.

Posted on Jul 08, 2008

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If the paper is lodged too far into the printer and can't be removed:
Press the power button to turn the printer off.
Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer.
Close the front cover.
Press the power button to turn the printer back on.
Resend your document to print.

Ensure that:
The paper is a recommended paper for inkjet printers.
You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder.
The printer is on a flat, level surface.
The left paper guide is against the side of the paper.
You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
The left paper guide does not cause the paper to bend in the sheet feeder.
Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes.
Envelopes or the appropriate specialty papers are selected in the printer driver.
You are using a paper or envelope size supported by your printer.

Posted on Jul 07, 2008

  • Anand Kumar
    Anand Kumar Jul 10, 2008

    This is hard ware failure on the printer try getting it service if its out of warranty or if within warranty get done by the company.....

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Unplug the printer, inspect it for paper jams, take the printer apart as far as possible and clear any paper jams in it.

for more specific instructions I will need to know the brand and model of your printer.

Thank,
Ekse

Posted on Jul 07, 2008

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