SOURCE: I need a owners/parts manual
Here's a link to your Owners Manual. It's in a pdf format which you can print.
http://www.gaslogpro.com/Ebay/Rennai%20REH-15TC.pdf
Hope this helps.
SOURCE: we have a Rinnai REH-15F-2A
Tameka, what you described sounds like the Thermocouple or Thermopile is failing. If your heater is a Flue-less heater, the Oxygen Depletion Sensor (ODS) which is part of the Pilot assembly, may simply need cleaning. Any of the causes I listed are repairable and would require a service technician to do it.
Hope this helped you. Please let me know.
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