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I was trying to change my wireless key on my router and it disconnected. I have been unable to access the router page using 192.168.1 dell and my service provider are telling me it is a software issue. How can I fix it

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Hi,

When you try to change any settings by using a wireless comp then it will disconnect from the internet connection.

So whenever you tried to change the settings, connect the computer to the router in any one of the LAN port with wire and do all the changes

Thanks in advance!

With regards,
Prema

Posted on Dec 29, 2010

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Is there any computer connected to the router ?
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  • Since you have Internet connectivity through the router using a direct connection to the router, then you just need to access the router's setup page and re-configure wireless.
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I see. You can try changing the wireless settings of the router. You can do that by accessing the web based utility of the router. Here are the instructions:

1. Click the Start button, and then click Run.
2. Type the following text in the Open box: http://my.router
3. If this is the first time configuring your Dell Wireless 2350 Broadband Router, or if the user name and password have not been changed from the default settings, type admin in the User Name field and admin in the Password field.
4. Click the OK button. The Configuration screen appears.
5. Under the Basic settings, under Wireless Settings change the channel from Auto to 1, 6, or 11.

If that does not work, you can try updating the firmware of the router. You can download the firmware from this site:
http://www.dell-drivers.com/dell-drivers-downloads/Dell-Wireless-2350-Broadband-Router_8689.shtml

Here are the instructions on how to upgrade:

1. Reaccess the configuration page of the router using a wired computer.
2. Click on System Tools, find Firmware Upgrade.
3. Click Browse and search for the firmware you downloaded from the site I gave you earlier. Select it and then start the upgrade. Let the firmware finish its upgrade.

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