Question about Garden
Well, if you are able to use the deadbolt manually ( with key and the inside latch ) then it sounds like everything is lined up right. the only thing that I can think of is that the computer needs to be re-programed and/or the spindle was in the wrong position when the hardware was put together(?) --- if I remember right, the deadbolt bolt needs to be retracted when everything is put together. if I had the directions in front of me I could walk you through the reset process ,, but I am not at the lockshop, I am out in the middle of nowhere Alaska taking care of a lodge for the winter--- but if you can e-mail me the exact model number of the lock I will pull up the info and then I can walk you through it. there is a way to totally erase all info in the lock and start from new. I do know what you are going through and I have ran into this problem before on the job -- I just can't remember everything about the Kwikset manual ( we mostly installed Schlage hardware and their programing is a bit different ). again, send me the model number and we can go from there. thanks,
Posted on Dec 30, 2010
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Posted on Jan 02, 2017
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