Question about Toshiba Qosmio G35-AV650 Notebook

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Recovery My comp has a vertical lines (4-space-4 pattern), when starting, after that screen goes black. I even run recovery disc on it, same thing. I formatted both hard drives, when I tried to install windows, I got this message that it can't locate my drives. I even bought new drives and got the same messsage. When trying to run safe mode, I get message saying system not fully installed, run set up again. Somebody told me the windows XP don't have RAID drivers but I don't understand why my recovery disc can't get it running. Thanks.

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  • Anonymous Jul 23, 2008

    I have a Qosmio G35 AV660 with the same initial problem. Started with degrading video performance and, all of a sudden, got unable to boot anything but safe mode. The problem is definitely hardware, since the problem shows even before any software is loaded. Some shops will go for motherboard replacement, but some will re-solder the chipset and fix it for a fraction of the price.

  • demetrius d Oct 10, 2008

    I have a Toshiba G35 AV650. when i switch the laptop on, few (3-4) coloured vertical lines come up on the screen and remain there as long as the laptop is on. The laptop does not boot, except in safe mode. I was told by Toshiba that it was a graphics card failure on the motherboard and that it can be fixed only by replacement of the motherboard. if u decide to junk your laptop due to exorbitant replacement costs, id suggest resoldering a new chip and try ur luck. seriously reconsider buying toshiba laptops. according to a toshiba official i contacted, laptops today are not built to last.

  • Anonymous Nov 27, 2008

    Have a Qosmio G35-AV650 with the motherboard and GPU failed as well. It draws red lines across the screen and can only run in a strange extremely low resolution mode.

    Bios flashing does not help, I downloaded several NVidia bios management tools and they cannot read or update the bios on the GPU. It looks like the motherboard has some kind of problem communicating with the GPU, but I'm not really qualified to tell.

    The good news is, a few months ago toshiba released a support bulletin about the problem, which extends the warranty one year and will cover motherboard replacement for the problem. (Look up bulletin 98082547)

    The bad news is if your like me and bought the laptop in 2006, they still won't cover the repair.

    To qualify all this though, three three things I'd like to say.

    1) I was exceptionally pleased with the performance of the qosmio, it has a fantastic feature set and exceeded what I thought a laptop could do.
    2) Toshiba laptops are normally very rugged. I have a 10 year old Satellite that I still use for word processing, spreadsheet and email work. I also ran a lot of high end games on the qosmio, frequently with it sitting directly on the couch/bed and overheating badly. I'm suprised it lasted 2+ years.
    3) Customer support sucks for all big companies, not just toshiba. As an Ex-CS rep, I've had to walk the tight rope between helping angry customers and dealing with management accidents.

    I'd still recommend toshiba, but in the future, desktop replacements of any brand are a mistake. Too many things can go wrong and then the whole laptop is toast. For something thats supposed to be portable, stick to the reliable features. For something that has great performance and lots features, get a desktop PC or a Mac (If your not PC inclined)

  • azdesigns May 11, 2010

    I have been trying to flash the BIOS with the new release, the 3.90
    from windows and all it says is :

    Toshiba BIOS Package Ver. 3.2.9 This computer is not supported

    Granted I am logged in as Adminstrator in the Safe Mode, but still?



    I downloaded the most recent release, but it won't let me update it. Where do you flash the BIOS on bootup in the BIOS?? And are you able to use a USB thumb drive?

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Windows XP does have RAID drivers, but it really doesn't have anything to do with this problem. Try a bios flash with either updated bios version, if any, or the original bios. Your problem is much deeper that a hard drive or operating system. Your problem is in the motherboard, if the bios flash doesn't do it, then the motherboard may need to be replaced. Take it to a tech and have them run down the exact problem.

Posted on Jul 07, 2008

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There is noting wrong wit the motherboard all u need is to flash the bios.

Posted on Sep 02, 2008

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Hi hollieforget...

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