Question about Arris Wireless G Broadband Router (wr850g)

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I have a Motorola WR850G router which works just fine for broadband internet access for our laptop and our desktop. We are trying to connect xBox Live and we are getting an error message that Maximum Threshold Unit is set too low. I went onto our network site and accessed the router's properties but I don't see any way to increase or change the MTU to "Automatic" as suggested by Microsoft.

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Starting on page 3-3 of the WR850G user manual, there is a setting for "PPP MTU".
Whether or not this will change the overall MTU of the router is not clear. Apparently the default setting is "0", which I would guess is automatic. I would try changing the setting to 1500 and work your way down from there until xbox live is hopefully satisfied.
Good luck...

Posted on Dec 29, 2010

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Posted on Jan 02, 2017

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When you have DSL, all routers have to be configured for it. That means accessing the setup page and typing in your username and password that your ISP (Internet Provider) gave you. Have you done this?
Here is the manual:

http://broadband.motorola.com/consumers/products/WR850g/downloads/WR850G_6.1.4_Rel_Notes.pdf


Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks, Joe

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If you lost your password, you need to reset your router to the factory default and configure it from scratch.

Pull out your router manual or download the PDF file from this (http://broadband.motorola.com/consumers/products/WR850g/downloads/WR850G_userguide.pdf). Follow the instructions from it to:
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Dec 17, 2009 | Arris WR850G Router (DHWR850G)

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Oct 19, 2009 | Arris Wireless G Broadband Router (wr850g)

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check the wireless switch in your laptop if it's on or not.

Aug 15, 2009 | Arris Wireless G Broadband Router (wr850g)

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Jul 03, 2009 | Arris Wireless G Broadband Router (wr850g)

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You would have to consult your Motorola wireless router support

Have you tried this link ?

http://broadband.motorola.com/consumers/support/default.asp?supportSection=CableModems

Jan 18, 2009 | Arris Wireless G Broadband Router (wr850g)

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(It worked for me for WR850G, when I had a similar issue. However, don't know how your connection is setup.)

1. Switch-off the ISP modem that connects to the router
2. Switch off the wireless router
3. Now switch on the ISP modem
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Regards,
Warija

Dec 22, 2008 | Arris Wireless G Broadband Router (wr850g)

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I had same problem and what i did is i restarted the device and i installed it to the cp again you probably did something wrong

Aug 14, 2008 | Arris Wireless G Broadband Router (wr850g)

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i am connected and signal strength is strong but i still cannot get on the interned (time-warner cable)
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Aug 06, 2008 | Arris Wireless G Broadband Router (wr850g)

1 Answer

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All of the documentation and firmware updates for Motorola's discontinued products are available in their Discontinued Products section which is here:
http://broadband.motorola.com/consumers/support/default.asp?supportSection=DiscontinuedProducts
Hope this helps. Otherwise repost with specifics and I will activate my second brain cell for your service:) Steve Medley

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