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Gateway Warranty Best Buy - I bought a gateway MX6930 lap top. I puchased the extended warranty. The battery will not hold a charge and the network card discharge button has broken off. How do I get the battery sent to me? Where do I get the unit fixed? Is my warranty receipt required or does the store or Gateway have a record of the warranty? Thanks; Chuck Mouranie

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Gateway should have a record of the warranty. Please go to www.gateway.com and click on contact us to find out how to send your unit in for repair.

Posted on Jul 07, 2008

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Hi,
Yes you are right, a defective battery.
It's always recommended that you use manufacturers endorsed hardware because of this fact!!
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http://www.youtube.com/watch?v=q1om-j6AGNg
http://reviews.cnet.com/1990-3121_7-5127099-1.html
http://www.batterygeek.net/Portable_Power_Stations_s/38.htm
http://www.amazon.com/s/ref=nb_ss_gw_0_13?url=search-alias%3Daps&field-keywords=external+laptop+battery&sprefix=external+lapt
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