Ext memory in the EXT jack on rear of unit not recognized

SOURCE: not playing blu ray discs

Did the Live Chat with Sony, and they said if you reset the unit (unplug it for a minute and plug it back in) that should fix the issue. If it does not (in my case, it did nothing) the unit needs to be sent in for service. I'm taking mine back to the store in hopes for a refund. Good luck!

SOURCE: bought s350 blue ray dvd player. when tried to

I had the same issue. it is not recognizing the disc. I called in and I am having to send it in for servicing. The message you are getting is because the only option you are getting is the BD data one and not the one to play the disc.

SOURCE: Ext memory message when external memory has never been used.

I tried all the fixes out on the net and called sony product support. They offerered to sell a different refurbished product for $150 plus shipping and handling. I WILL NEVER BUY A SONY AGAIN.