Question about HP Cameras
Had the EXACT same problem with the CW450 model. I called support because I was mad and wanted it replaced. The support tech helped me through the issue. The answer is- NiMH. Alkaline batteries are unstable and not powerful enough for use with this camera even though the camera supports it. He asked me what I was using and I told him Alkaline. He said try some NiMH right now- by dumb luck, I had a charger in the wall with nickel batteries. This is what he had me do:
Put the NiMH batteries in. Take out your SD card. Turn on your camera. Go to options and go to memory kit and format. Go to options and do a factory reset by selecting Reset All. Turn off the camera. Put your memory card back in. Turn it back on and go crazy with it trying to take video and pictures.
I have been messing with it for an hour now and it works perfectly. He told me to test it for at least 2 days and if it still malfunctions they will send me a new one. If the fix I shared with you didn't work call them up and work with them. 1-866-694-7633 if you are under warranty they will replace it for you.
Posted on Feb 08, 2011
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Posted on Jan 02, 2017
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