I put the wrong cartridge in the wrong color slot. It won't rotate and let me change it. How do I get it out to correct it?

Hello,

Please start to remove all the other cartridges and check for the paper pieces in the cartridge slots. And then retry remove the cartridge that was not pulling out.

If issue persists, please call HP Tech Support for further assistance.

Yes, i've not yet seen a printer intelligent enough to tell which colour you have put in which slot. So you should always put your new cartridges back in the same slots as the old ones. If you've not turned it back on yet, pull the cartridges out and put them back in the correct positions. There should be some text inside the printer telling you which ones go where. It might get a bit messy though!

Thanks
Moza805

My suggestion is to put the 2 cartridges next to each other and look at them as closely as you can. There has to be a difference between the one that works and the ones that give the error.
Something that just occurred to me. Check the slot where the black cartridge sits. Check it for something that could have fallen off the original cartridge and is wedged in the slot. Compare the slot with another cartridges slot.
Because one cartridge works and others don't, it tells me it's a physical(hardware) problem not electrical.

I had a similar problem in that after changing one of the cartridges (I bought a whole set), the message "cannot rotate cartridge" appeared. I tried pressing the cartridge in more firmly and may have caused the carousel to rotate a little in the process. I cycled the power which seemed to clear the error message and allowed me to select the next cartridge to change, but upon opening the door to change it, was unable to remove the old one as it was positioned a little too high. I eventually cleared the problem by manually rotating the carousel by pressing in and holding the carousel release (see arrow) while rotating the carousel downward slightly, to line the cartridge up as it appears in this picture. Then powered it back up and was able to do the normal cartridge replacement procedure for the remaining cartridges without further error messages.

Run the PQ troubleshooting diagnostic.
See if the black is printing.
If not, run the Disable Cartridge check. This will allow you print with only one cartridge in the printer. Take out all the cartridges. Put the black in another slot and put the cyan in the black slot(the top). Print the config page. If the black is printing, is the cyan printing. If black isn't printing the cartridge is bad. If black is printing and cyan isn't something is wrong with the printer. If they are both printing put them back in the correct locations along with the other two colors. It isn't the printer.

Run the "disable cartridge check"
It will be in the Diagnostics.
Once you start the test, you can remove all the cartridges. Put the cyan in the black cartridge slot.
print a config page. If it is all blue, you have another bad cartridge. If it prints correctly(minus the other colors)...continue
Now put the magenta in the cyan cartridge slot. Print the config page again. If you have red all over the page, you have a problem with the slot itself.
Press the STOP button and then select EXIT diagnostics. Put the cartridges back where they all go and run CALIBRATION more than once.
Select/menus/down arrow/configure devce/select configure device
Down arrow/print quality/seect print quality
Down arrow/ calibrate now. Select it and wait.

Take it out and put in the correct slot!

This is how to Install or replace the Toner Cartridge.

Install or replace the toner cartridge while the printer is on (if the power is not on, the cartridge carrier does not rotate).

1. After confirming the Insert Yellow Toner(Y) message, open the front door.

2. Hold the tape on the protective cover and pull it forward to remove the cover from each cartridge slot.


NOTE: You need to remove the protective cover only the first time that you install the toner.
NOTE: Dispose of the protective cover after you remove it.
NOTE: The protective cover is attached to each toner cartridge mount.

3. Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. The order is Y, M, C, K. Gently shake the cartridge to distribute the toner evenly.

4. Lift the tab up 90 degrees and pull the toner seal straight off, keeping it parallel with the toner cartridge.

5. To insert the toner cartridges, align the arrows on the cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place and then push down the handhold to lock the cartridge in place.

6. Close the front door.


NOTE: Make sure the toner cartridge is installed correctly. Otherwise, the front door cannot close firmly.

7. The toner cartridge carrier rotates to the next empty slot. When the color of the newly inserted cartridge appears on the display, followed by the Insert message, insert the next toner cartridge.

8. Repeat steps 1 through 7 when inserting the remaining cartridges.
Cheers!!

PULL AND THEN CLEAN THE SLOT WITH RUBBING ALCOHOL TO GET THE COLOR OFF THE BLACK SIDE. REMEMBER TO UNPLUG WHILE CLEANING. THEN CLEAN THE CARTRIDGE WITH ALCOHOL TOO. THEN PUT BACK IN RIGHT PLACE AND YOU SHOULD BE GOOD TO GO. IT MAY TAKE SOME FORCE TO GET IT OUT. BUT REALLY NO CHOICE NOW. HAPPY NEW YEAR TO YOU.

Doubled check the cartridge numbers and that they match what is on the printer. If no match get correct ones.