Question about Bosch Nexxt 500 WFMC3301 Front Load Washer

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Will not finish is at spin and stoped,door will not open.has code 04

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Hello,

Welcome to fixya.

The "E04" error code on your Bosch washer refers to a drainage problem as you may or may not already know. ( it can mean door lock error, but that is usually a by-product of it not draining )

What you may have is either a partially clogged pump, or a faulty pump...the later being the least likely.

You haven`t mentioned if you`ve actually visually checked the pump...it is likely just that, a blocked pump.

Anyway, here`s the most likely way to remedy a E04 code.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

  1. Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, hopefully you won't get wet. ( maybe you`re lucky enough to be close to a floor drain )
  2. Locate the round door on the front of the machine (about 6" in diameter, lower right corner)
will not finish is at spin and stoped,door will - 87f1b39.jpg
3. Find a drill bit or small screwdriver that fits in the hole in the round door.

4. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear chain-mail gloves).

5. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a green ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan. This will deal with the door lock issue but it likely isn`t unlocking due to the water in the tub )

6fb4d4a.jpg
**There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out.**

6. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.


7. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.


8. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty drain pump, or a lock, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this indeed solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "fixya" and good luck.

Regards,

Macmarkus :)

Posted on Dec 29, 2010

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What does code E13 mean?

Posted on Jul 09, 2011

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