Question about LaCie Hard Disk 750GB with Hi-Speed USB2.0 750 GB USB 2.0 Hard Drive

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I have a Hi-Speed USB 2.0 750 GB hard drive. I cannot get it to open from the desktop, start, or from the program files. There was no installation CD that came with the device - only a "one click" installation wizard. I have tried to remove and then reinstall the software, but to no avail. I have checked the partition and it says "Disk 1 LaCie (F) healthy. Also the Hitachi disk drive appears to be there and the program files are in my C drive. I am running Widnows XP, SP3. Any suggestions?

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  • hourston Dec 29, 2010

    Hi 7 sleven. Thanks again for your reply. I did uninstall the driver and reinstalled. Did not work. To answer your questions: 1. Yes, the HDD is used only for backup. 2. The software is what came with the LaCie device. It is called LaCie 1 Click Backup Software. 3. Yes, I can save a text file using Notepad and recover it from the external Hard Drive. 4. The backup files are in many formats because they appear on the HDD the same way as they are stored in the C Drive, for instance, word files, jpegs, etc. Thanks. Hourston

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Hi hourston,
Not sure what you mean by "remove" but this is what I would try if it were me.
I would disconnect the drive from the computer. Go to the Device Manager (start > right click "My Computer" > click on Device Manager > click the + in front of Disk Drives. When you find the drive, uninstall the drivers. Shut your computer completely off. Boot the pc back up, and shut it down once again. Plug the HDD back in and reboot. It should be plug and play and reinstall.
Just checked Microsoft's website, says it is Windows compatible with no action required (Plug and Play)
Hope that helps...

Posted on Dec 29, 2010

  • 3 more comments 
  • hourston Dec 29, 2010

    Hi 7sleven,
    Thanks - I think the question I asked was phrased incorrectly.
    The hard drive can be opened to view the contents, the problem is that when you click on the back-up icon, nothing happens and the drive will not perform a back-up. No activity registers on the task manager when I click the back up icon, but I can look at what is currently on the drive. Will uninstalling the drivers fix this problem?
    Thanks!

  • Joseph Moore
    Joseph Moore Dec 29, 2010

    Hi Hourston,
    Uninstalling and reinstalling the driver will not hurt, and it may indeed solve your problem. If that does not work, if you can answer some more questions I have,maybe I can help more.
    1. Is this HDD used only for backups?
    2. What backup software are you using?
    3. Can you save a simple .txt file to the HDD and reload it?
    4. Do you happen to know what format the backup files are in? If you can see the files, what are the 3 letters after the file name, ie somefile.???

  • Joseph Moore
    Joseph Moore Dec 30, 2010

    Okay, so your backup program does not compress the file and store it, it just stores the file in the same format that the original programs save the file information in. Can you you use one of the programs, ie. Microsoft Office, Excel, Adobe Photoshop, to open any of the saved files by using the open file command and pointing it to the HHD that is used for backing up the files?

  • hourston Dec 30, 2010

    Hi 7 sleven

    Yes, I can do that.

    hourston

  • Joseph Moore
    Joseph Moore Dec 30, 2010

    Hi Hourston,
    Okay, we should have you up and running in no time. From what you have told me, there is nothing wrong with the HDD, is is working just as it should, this is good. Now what you need to do is open your Control Panel, then open Add/Remove Applications, find your LaCie 1 click backup software, and uninstall it. Next you need to download CCleaner from Piriform -http://www.piriform.com/ccleaner/downloa...
    and install. It is free, there are two links you can use below the big green "Buy Online and Download" button in the middle, which is for paid support of the free program. Once you have it installed and open, click on the "Cleaner" tab if it is not already open. The program installs in safe mode so you do not have to worry about it removing anything critical to you OS. Look on Applications tab for anything in your browser that you might not want to be cleaned and unclick them. Click on "Run Cleaner" and let it clean. Next click on the "Registry" tab and clean everything, leave all the boxes marked. Click "Scan for Issues", after the scan, click "Fix selected issues" and let it clean everything. At some point it will ask you if you want to backup your Registry, select Yes and proceed with the cleanning. Make note of what file the bacup is in, just in case you need it. I've used this program many times on many systems and it has never failed. When it finishes, close and reboot the computer. After you reboot go to http://www.lacie.com/support/drivers/dri...
    and download the LaCie 1 Click Backup software and reinstall. Let me know how it goes.

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