Question about Apple iPhone 3G

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IPhone has been locked up for 3-4 days, 'Have called at&t tech support multiple times and am unable to reach alive person. the recording is as follows: "Please note, some customers in your area are having trouble sending and receiving calls. If you need to speak to a representative, please call back later." I'm unable to shut down or restart the phone. the screen is blocked by an icon asking for a voicemail password which won't respond to Cancel. My voicemail is not password protected. Until now Cancel was the only response needed. Help!

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  • Anonymous Mar 25, 2014

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Hi..have you tried your SIM in a different phone and does it work?? If not then its most likely the network with the issue not the phone but if the SIM does work in another phone all i can suggest really is to try restore your phone from a back up from before you started having trouble with say you have a back up from 3 days before you had the issue then restore from that...restoring from a back up will prevent you loosing all your iphone data.. if that doesnt work im afraid you'll have to restore your phone as new to wipe it and basically start fresh..

Hope it helps!!

Use the following steps to restore your device: before doing this please make sure you have your comp powered up and an updated version of itunes on it.

  1. Power down your phone and holding down your home button for around 6secs, connect to your comp still holding the button until you receive a message on itunes saying an iphone has been detected in recovery mode, then continue to restore your iPhone.
  2. Select the Restore option.
  3. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    iPhone has been locked up - ht1414_03--back_up_settings-002-en.jpg
  4. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
  5. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    iPhone has been locked up - ht1414_06--connect-002-en.pngnet/uploads/images/ht1414_06--connect-002-en.png" alt="ht1414_06--connectiPhone has been locked up - ht1414_07--activated-002-en.pngimg src="" alt="ht1414_07--activated-002-en.png" class="h_mi" />
  6. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating,iPhone has been locked up - ht1414_08--set_up-003-en.pnghe following in iTunes:
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new..."

Posted on Jan 01, 2011


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