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Hi there, A friend has a desktop system that, although it is booting-up and reaching the desktop, it soon shuts itself down. I have carried out RAM diagnostics & all is fine there, does anybody at FixYa consider that the issue may lay within either the HDD, Video Card or CPU? The operating system is Windows7 & I have even tested the system on a different monitor, although to no avail. I truly hope that somebody could help me, as the computer is the only pleasure that my friend has, for she is virtually housebound, with suffering motor neurone disease. Thanking all at FixYa for their undying time trouble & service. Ste

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  • Stephen Blaney
    Stephen Blaney Dec 29, 2010

    Hi there,

    I do not think that this issue is temperature connected, for at one point I had the system running stabily for over 4 hours before it shut down. At other times it does not even get as far as reaching the desktop.

    The internals of the system are as dust free as possible and I was wondering, could a heating issue be intermmitent?

    Thanxalot Tech114,

    Trigga

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Since the computer comes to desktop, most of the hardware is (more or less) fine. Check the time that the computer stays "power on". If it shuts down after some minutes (more than 4, less than 40, depends on the CPU, cooler etc) it's a matter of temperature. Unplug the desktop from all the peripherals and power source, remove the covers and use an air blower to blow out all the dust from inside the desktop. Take special care at the cpu cooler, the vga cooler (if any) and at the power supply system. After this leave the desktop some minutes to calm down, put the covers back and check the results.

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Posted on Dec 28, 2010

Testimonial: "This solution was of great help and has finally placed me on the correct path to finally resolve the issue. Thank you ever so much. Trigga"

  • Stelios
    Stelios Dec 29, 2010

    In this case you have to locate the state that shuts down the computer. For example if the problem comes with a full screen application or playing a video file, the problem might be at the vga (either temperature or drivers). You can also check the hard disk with manual command. At the start - run field type cmd and hit enter.At the new pop up black window type chkdsk c: and hit enter. After the scan finish you will get a full detailed report.
    All these are just examples for troubleshooting you problem, not solutions. Depending on the problem, the solution is different.
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    If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.

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    Please kindly rate this solution
    Stelios
    direct fixya link:http://www.fixya.com/users/technical114

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Hi Trigga,
You said the system soon shuts down, I don't know if you will have enough time to try this. Many newer cpu have a failsafe built in that will shut the system down if it gets to hot (personal experience). There is a program call Speed Fan that you can install and check to see if it is indeed a heating issue. I know this does not solve your problem, but it will let you at least eliminate a heating issue being the problem if it turns out not to be one, and if it is then you'll know which direction to head and will not cost you anything but the time involved. The link below will that you to the Speed Fan website. The program will check the cpu and HDD temps. Hope this at least helps a bit, good luck.
http://www.almico.com/sfdownload.php

Posted on Dec 28, 2010

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If the operational system is fine, how long does the computer run before shutdown? if the CPU fan is not working properly the processor will shut the computer down, it probably needs cleaning and thermal grease for the heat sink and processor and that maybe enough.

Posted on Dec 28, 2010

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