Try to run it on another pc with OS windows xp.some softwares are not compatiable with vista or return the cd to where you have bought it and ask for another one
There must be some issue with the installation disk. R u using Vista i know many user have problem with vista.
as the "Help" functionality is not actually compatible with Vista.
If the product if with 30 days you can return it. here is the return policy ...
Return Policy:
UnbeatableSale.com has a money back guarantee on products returned within 30 days. Beyond 30 days, a restocking fee may be applied. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. Please note: All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid and insured. If the item(s) is damaged or DOA, an exchange will be made or credit issued. Original shipping charges will not be refunded.
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Did the pc gives a error message like; ...unrecognized...?
check the data cable you are using...
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disc loads, menu shows, when I select install ,program locks and "not responding" comes up.disc is clean ,other options on disc work well.
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