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My grandfather has hp photosmart C4280 All-in-One. I came to visit and it won't work. He said it didn't work from the beginning...when I checked the status of the device it said it's disconnected, while it's plugged perfectly fine! I was wondering if I could reinstall the software, but what I found was the CD for C4200 not the one mentioned above, I've no idea why it's like that...what should I do?

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