Question about Dell Computers & Internet

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My husbands computer has been sending out bogus e-mails to everyone of his contacts for weeks now, on a daily basis. He has not initiated this and we are not sure how to stop it. He is currently using AOL.

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  • barbara568 Dec 31, 2010

    We have tried several times to download this free software, but after it loads to appx 85% it just shuts down or won't go any further.

  • barbara568 Dec 31, 2010

    OK, so here's the update. He already has Norton on his computer so we ran the updates for it. When downloading the latest updates, the same thing happened as when we tried to run the free software you originally recommended. It starts to download, then it gets to a point where it stops and he gets an error message due to not being connected to the internet. When we try to reconnect the cycle starts again, and seems that whatever is happening during the download is kicking us offline.

    It is extremely frustrating and he is starting to anger people that keep getting these destructive e-mails from him repeatedly. I suggested we delete all of his contacts but I am not sure if it is too late for this.

    Please advise.

    Thank you & happy new year.

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You have a virus and someone is tracking your activity on the Internet as well, download and install this program and run a full scan of the computer to remove the malicious software that is doing this. Here is a link to the free software.
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Posted on Dec 28, 2010

  • 1 more comment 
  • yadayada
    yadayada Dec 31, 2010

    Your computer hard drive is corrupted, you will need to buy a copy of NORTON INTERNET SECURITY and run a virus/malware scan with that software, The infection in your system is blocking you from downloading the Malware removal tool, the infection is just to deep in the system. If you can't clear this problem you will need to Format your Hard Drive and reinstall the operating system to erase the the infection and give a clean slate, you do this with the recovery disk for your system.

    Here is a link to the NORTON INTERNET SECURITY PROGRAM at Amazon.com. Obnce you have the software follow the installation instructions exactly, it will ask if you want to scan the system before installing the Norton program, select yes.



    Go to this link:





    http://www.amazon.com/Norton-Internet-Se...

  • yadayada
    yadayada Jan 01, 2011

    The Virus you have is called a Trojan and it is blocking any attempt by you to remove it (blocks the download or installation of any anti Virus software), completely re-loading the operating system with the systems recovery disk set will erase the Virus infection. I would also suggest you contact the email support for your make of computer and ask there advice as well, it is free. When you contact the support staff give them as much information about what you have done as possible, the staff has access to software engineers that can maybe find a work around to remove this Virus without re-formating your Hard Drive, I am not a software engineer. Good Luck and Happy New Year.

  • yadayada
    yadayada Jan 02, 2011

    Here is another free Anti Virus program that might do the trick and clean the computer of the infection

    http://www.avira.com/en/avira-free-antiv...



    Here are the basic instructions for using this program to clean up the problem.




    1. Download the AntiVir Free Version.
    2. Double click the exe file to run it.
    3. Select "Automatic Installation" (unless you are an experienced user and wish to do a "Manual Installation").
    4. Follow the instructions given to you.
    5. When installation has completed, the program will open and you can start a scan of your system. Follow the instructions given to remove any flagged files.

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