Question about Panasonic KX-T7431 Corded Phone

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Hi there, my business uses Panasonic KX-T7431 Digital Super Hybrid System and we have several lines. when nobody is available to take the call it goes directly to a company message stating are names and extensions, then the client keys in the appropriate extension. My question is, how do i change that message, (all extensions are different and additional employees need to be mentioned). Please help! we have been trying to troubleshoot this all day and cant seem to find the appropriate option to go about changing that introduction message! thank you

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The introduction message is usually setup as a custom service menu. You need to determine if this is the case by logging into the message managers mailbox and listening to find the current greeting. To log into the message manager mailbox, call voicemail, dial #6 then *98(for 2 digit mailboxes) or *998(for 3 digit mailboxes) or *9998(for 4 digit mailboxes), enter password followed by #. Once in the message managers mailbox, press 5 to record messages. Your introduction message could be the company greeting or a custom service menu. Press 1 for the company greeting and follow the prompts to listen to the greeting. Press 3 for the custom service menu, then enter the custom service number 1-100( in your case start with 1 until you find the current introduction message) and follow the prompts to listen to the message. Once you have found the current introduction message record your new message and save.

Posted on Dec 28, 2010

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Press PROGRAM + ** + User Programming Password (default is 1234)

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Hope this helps you all!

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