If you have a error code on display please respond. I can give you more detailed information.
If not, make sure that the print job that you are sending to the printer is for the same size paper that is present in the paper tray. Also, check that the tray is adjusted properly to the size for the paper that is present.
You could try running an internal print job to bypass the settings.
Solution,
take out the tray
if you look on the bottom of the machine there is a metal plate.
in the middle of the plate there is a bump
turn the tray upside down and look at the bottom, there is a small hole with a plastic lever. it is probably broken.
when the tray is slid into position the lever hits the bump and releases the lifting mechanism.
replace that part or the tray. I can get you a new tray e-mail me at
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