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* Was working fine until I cleaned out the pump / filter and then I put some water backwards into the water pump outlet under a little bit of pressure and heard something release and felt the pressure drop. The water pump started working again but there was now something rolling around under / inside the drum. I wonder if I blow off a seal or a water pick up pipe that ended up were it shouldn't be ? Immediately after doing this, a rumble sound started during wash cycle and during spin cycle it comes to and abrupt holt with a loud wering sound. Can this be something as simple as a warn drive belt ?

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  • andrew_w_bur Dec 28, 2010

    Thanks for your help I will follow your direction and see how we go :-)

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  • Washing Mach... Master
  • 19,396 Answers

Hi.

You need to access the drain hose connected directly to the pump. In most front loader machines this is done removing a panel located on the front side of the machine, at the base, right below the windows. Behind the trim or metal door you will find a cap that opens rotating counterclockwise.
In most top loader the pump and hose are accessible from the bottom side of the appliance, leaning the machine forward.
Some model may have an access panel at the back of the appliance.
Instructions on how to access the pump are usually reported in the manual.
Disconnect power and be ready to collect the water with a container before accessing the drain pump hose (often called drain filter housing).

Posted on Dec 28, 2010

  • Ginko
    Ginko Dec 28, 2010

    Hi.

    As said, by blowing or pumping water from the drain hose side you have probably moved objects and blockage that was trapped in the pump housing, that is likely causing the noise.

    All the best.

    Ginko.

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Assuming that by "filter" you mean the bit behind that little door at the bottom on the front of the machine........

The other thing that's in there is the workings of the drain pump. It sounds to me as if something hard has got in there and is stopping the pump from turning properly.

Turn the power off before you start.

Once you've got all the water out, all you'll need to do is to open up, remove the obstruction and (if it's what I expect it is) buy yourself a drink with it. (There is a big round plug behing the little door. Give it a quarter turn and it will pull out. On some machines, you may have to loosen a small locking screw before the front of the plug will turn)

The tricky part of this is getting the water out when the pump isn't working. The best approach is to pull the machine away from the wall. Put a basin on the floor, then remove the drain hose from the standpipe it plugs into and allow the machine to empty by gravity into the basin. When the basin is about half full, lift the hose up to stop the flow and empty the basin before starting again. This way, you can get the majority of the water out of the machine.

There is always going to be a little bit of water left. The safest way to deal with this is to put cloths down to catch what spills, slide a baking tray under the corner of the machine, and crack open the pump/filter cover (closing it again to allow you to empty the baking tray) - repeating until no more water comes out.

An alternative approach to this last bit is to tip the machine backwards, physically remove the drain pump from the machine (while still connected to all the hoses) and then suspend it over the basin while opening it up. If you know what you're doing, this is much quicker and cleaner than the baking tray approach - but you have to be really careful not to get the electrical bits of the pump wet and not to let the machine topple over onto anybody.

A.

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First, if there is still water in the drum lower the outlet hose into a bowl and if no water comes out then you have a blockage but if water flows out then the pump is at fault. To clear a blocked filter on a WMA machine which still has water in it, first tilt the machine backwards and open the door, bail out the contents of the drum with a mug or sponge untill it is as empty as you can get it. Now lower the machine back down again and remove the lower inspection panel at the back of the cabinet now tilt the machine forward.....place a tin of soup or something under it to hold it in a tilted possition, then put a bowl or deep oven dish under the sump to catch any remaining water when it is removed. Undo the retaining clip around the sump hose and disengage it from the container, the filter is inside the hose and can be taken out to be cleaned.Click the links for Workshop manuals on Hotpoint WMA and WM machines

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If your machine does not have a separate filter that you can remove from the front, then unplug power, and do the following -
Turn off water supply at taps under sink.
Open door on machine, and pull the machine out by grabbing the drum.
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Replacement is reverse of this procedure - check pump for screws, wire, coins etc that cause problems.

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