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this may be due to 32 bit / 64 bit drivers. and you may have the wrong one for the wrong bit operating system. bit difference meaning its more coding basically.
GO HERE - http://www.panasonic.net/pcc/support/mfp/dp-3010/gdi/download.html
copy and paste that into your URL / (the www. area above in your browser. dont forget to delete whatever is in there before pasting)
< English, USA/Canada > Download from under this heading.it should be the 4th blue box (heading) under that is where to get the drivers. the first one down says Windows 2000 Windows XP Server 2003that is the 32 bit driversthen below that are the 64 bit.there is also an instruction guide at the top in case you run into more probs. try looking in the FAQ (Frequently asked questions) when you have problems - most likely someone has had the same prob. Hope this Helpedx404x