Question about Whirlpool MT9102SFB/Q Microwave Oven

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Turntable does not turn - Whirlpool model mt910SFQ-0 - Accuwave 1000. The turntable turns erratically and only occasionally. It is accompanied by a clicking noise when it does not turn. Sounds like maybe a stripped plastic gear. Is this a part the a mechanically inclined individual could replace? Are parts available for a 1997 microwave?

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Replacing the turntable motor.

The motor assembly is fixed to the base of the oven usually with two screws and access i obtained by removing the inspection plate directly beneath the motor. It is usally a plug in synchronus motor that revolves at a few revs per minute but the plastic cogs in the motors gear box fail and the motor assembly must be replaced. They are fairly inexpensive and obtainable usually from a domestic appliance repair shop.
If you feel confident, disconnect it from the mains power, remove anything in the cavity and turn it upside down if it is a tabletop model, a little more complicated if it is built in!
Remove the inspection plate and disconnect the motor. Remove the motor and go and get a new one. Re fit it and put the microwave back in its position. Plug it back in, with the turntable and plate. Put a cup of water on the plate inside of the oven and heat for 20 seconds to check the plate goes round.
Hope this helps.

Posted on Dec 28, 2010

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Manual for a whirlpool microwave oven model wmh31017aw-1


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All microwaves make some noise when running. Cooling fans, exhaust fans, turntable motor, transformer, and magnetron all make noise. I assume you mean some unusual noise. I need to know more about what kind of noise it is - a loud roar, a rattling sound, a high-pitch squealing sound, a "clunk-clunk" sound or what? By the way, a "klunk-klunk" sound is frequently caused by small debris stuck to the wheels of the turntable support tray. Try cleaning those wheels and the track they roll in.

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My microwave is still working but not rotating, what is wroong with it


There's a turntable motor in the bottom of the oven that drives a turntable support directly in some models, and a plastic coupling that rotates the turntable in others. Turntable motor failure is common, or there could be connections in the power to the motor that have gone bad. Sometimes the plastic of the turntable coupling cracks, and the motor shaft turns but the turntable doesn't.

You can check a turntable motor with an ohmmeter. A good motor will show fairly low resistance (a few hundred ohms or less) between its terminals, while a very high or infinite reading means it's bad. In most models of oven you get at the motor through and access panel on the bottom. Replacement motors for many brands are available, although they're not always easy to find.

It may be more economical to replace the oven if it's a basic counter top model. They are under $50 these days, and a replacement motor might cost $20 or more. Of course, you can continue to use the oven even if the turntable doesn't, you'll just need to turn the food yourself occasionally during cooking.

Hope this helps. Thanks for using Fixya!

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Two possibilities: either the turntable coupling is broken or the turntable motor has quit. The plastic coupling can wear or crack so it no longer fits properly on the turntable motor shaft. Then even though the motor still turns, the turntable doesn't. Or the motor itself may have stopped working. If the plastic coupling still looks normal and you can't rotate it easily by hand while it's in place, it's probably the motor.

I'm here in the US so I can't suggest where to find parts, but you should be able to locate a supplier who might have replacements available. Of course the oven will still work without the turntable running. You'll have to open the oven occasionally and turn the food yourself to insure even cooking.

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You may have a tunrtable motor or spindle problem..
This info is from GE website..( link : http://genet.geappliances.com/geasearch/Dispatcher?REQUEST=GETSEARCHRESULT

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Make sure the turntable is centered and seated properly. On models with a stirrer motor there is a shaft protruding up through the floor of the microwave. Make sure the turntable is securely fastened to this shaft. On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring.
  • Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave.
  • Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward.
  • Be certain you are pressing a cook function rather than a timer function.
  • If the microwave has a turntable on/off feature make sure the turntable was not inadvertently turned off. Try depressing the turntable on/off pad to re-engage the turntable.

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This model does not have that feature.

To download your owner's manual free, enter your model number here.

We're happy to help and we appreciate your thoughtful rating of our answer.

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If your model is MH1160XS, then no.

But if yours is a different model, you can download the owner's manual from the Owner Center here: http://whirlpool.com/custserv/index.jsp

We're happy to help and we appreciate your thoughtful rating of our answer.

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