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It says "you need to run HP sofware for this feature"... with a big excalmation everytime i press scan.. the printer works. in HP image zone i can usually press SCANNER where it says transfer image from: and it usually works, now it will say hp scanning but the scanner makes no noise or does anything. then it stops and says its not connected or something. it just doesnt work.

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Plz reinstall the drivers again

Posted on Jul 07, 2008

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When I try to scan on my HP Officejet 6500 Wireless it says "No Scan Options" on the little screen what should I do?


Do you have the full software installed on the computer, if available? You can get the software here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3795406& for supported OS versions. Select your OS and click Next. (The basic drivers will not support launching scans from the all-in-one.) I don't believe the buttons work with the Mac OS, unfortunately.

Can you launch a scan from the computer? Next check that the digital imaging monitor is running. The digital imaging monitor is only in the full featured software and listens for the button press. If yes, then you haven't set the destinations for the scan buttons in the software. Launch the HP Solution Center and go to Settings. Then set the Scan Settings > Button Settings > Front Panel Scan Buttons for Scan to E-mail and Scan to File.

I hope this helps.

Cindy Wells

Sep 08, 2011 | HP Officejet 6500 Wireless All-in-One...

9 Answers

Scanning capabilities are gone


Hey,

the drivers and software are available on the hp page, let me get you the correct ones, which windows are you using?

Thanks,
Ekse

Sep 06, 2008 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

How to scan using a hp deskjet F2235 printer???please help me...


In order to use the scanning feature you would need to install the drivers and other software that comes with the printer. If you haven't install either, please visit http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=3571755
and download the drivers for your operating system. It should come with some sort of imaging suite that would allow you to scan documents and save them to the computer.

Jun 21, 2011 | HP Deskjet F2210 InkJet Printer

1 Answer

Scan feature quit working


Please try scanning using Paint:

1- Click Start
2- Then type "paint" without the quotes into the search box and press ENTER
3- Click File, and select "From Scanner or Camera"
4- Make any changes you would like and click "Scan"

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.

Thank you

TechSaver

Feb 07, 2010 | HP Photosmart 3210 Printer

2 Answers

HP Photosmart 2710 ALL-IN-ONE is connected to my computer, which runs on Windows X (not VISTA). Printer and copier always work, but I could never get the scan to work and now I need it. It says "No scan...


Go to the HP website and search for the driver, re-install it, its HP Director software and you can then scan with it. I have the same printer and had to do the same thing. the download took about half an hour on a broadband connection. You will then need to scan to a file, the images of the scan come up in the software and you manage them from there. i will tell you that the software is not user friendly. good luck.

Dec 23, 2008 | HP Photosmart 2610 All-In-One InkJet...

7 Answers

Hp deskjet f4180 all in one


i have a hp deskjet f4185 all in one printer but i lost the cd. i need the sofware or it will not connect to print or scan please help me where can i get the sofware?

Feb 15, 2008 | HP Deskjet F4180 All-in-One InkJet Printer

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

NO scan options


I would uninstall it. And reinstall it . watch each screen, apparently a step was bypassed.

Oct 28, 2007 | HP Photosmart 2610 All-In-One InkJet...

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