HP Pavilion a420n PC Desktop Logo
Posted on Jul 07, 2008
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Probable virus / spyware attack

I have an HP desktop PC running XP. Last week the printer driver "disappeared" so that I can't print, the internet connection no longer works, my antivirus software no longer appears on the desktop or the programs menu and other very strange behavior. Also, I have limited access to Control Panel. Where do I start to diagnose the problem? I suspect this is a virus but I have no tools to figure this out and I can't get online on the problematic computer. This happened a few days after the installation and playing of a children's internet game entitled "Maple Story." Any connection to this?

1 Answer

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Genius:

An expert who has answered 1,000 questions.

  • Master 1,226 Answers
  • Posted on Jul 07, 2008
Anonymous
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Genius:

An expert who has answered 1,000 questions.

Joined: Dec 10, 2007
Answers
1226
Questions
3
Helped
622405
Points
3211

Hello,

You computer is really infected by virus and other spywares and malwares. Please try to reboot in safe mode bt preezing "F8" at first boot. select safemode with network and then enter.

when windows appear go to www.precisesecurity.com/antivirus/online-scan.htm

and then scan your computer online.

However; when the solution won't resolve the from safe mode windows go to start then, all programs, accessories, system tools, system restore click

then restore your windows to date where in no virus or in windows working properly date backward.

after restoring , download and install the antivirus..found here: http://free.avg.com/

note: uninstall the current antivirus if there is, two antivirus not advisable.

melnavz


Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Virus on pc. installed norton internet security.

Never before have I heard of a VIRUS installing ANTI-VIRUS software. I have had intermittent mouse problems before though. Thought it was a virus, as I interchanged with like 4 other (used) mouses (mice?) and there was no change. Found a fifth used mouse-a genuine Microsoft mouse (I was running Vista 64bit Home Premium) and installed it and my mouse problem disappeared ("installing new device"). I couldn't figure it out for the longest time, (still can't), I'm just glad it cleared up.
I run AVG FREE antivirus software and Ad-Aware anti-spyware (also FREE). I run both of those at least once a week, in addition to defragmenting once a week, haven't had a problem since.
0helpful
4answers

Virus MS AntiSpyware 2009

HI,

Your PC has been effected with spyware.You can try using a spyware software like webroot 2008 to remove this.

This is the only solution to fix this thing.
0helpful
1answer

My internet cuts on off on off. comcast said it was pop ups instant messenger that yahoo could fix

Make sure you have an up to date Anti-virus and Anti-spyware programs running. You can find many respected freeware at majorgeeks.com.
Also make sure you have the latest drivers for you network card and as a last step the lastest revision of your routers firmware. Try these solutions in that order.
1helpful
1answer

RUNDLL Error Message, Windows XP

Dear sir,

Welcome to Fixya.

Rundll error is observed when computer is attacked by viruses and spyware.I think your computer is infected by virus and spyware.You can remove the viruses and spyware by using good Antivirus software,but if you want to get rid of all errors permenantely, solution is format your pc and reinstall your operating system then install good antivirus.
I think it helps
if you have any problem regarding this issue leave a comment or feedback we were happy to assist you.


Have a Nice Day!
0helpful
1answer

How can i be sure my mcAfee is catching all spyware virus adware and spam Is there a temporary program or something compatable I can use? I have windows xp and internet exployer 8? Has had hard drive...

use these 3 programs to keep your PC clean

Firefox web browser instead of Internet Explorer
i HATE IE... Firefox is much faster and safer because it constantly get updates which makes it harder for hackers to attack your PC from it. its too easy to attack Internet Explorer because they rarely update it.

http://www.mozilla.com/en-US/firefox/personal.html

Threatfire to help your current anti-virus program
http://www.threatfire.com/

Adaware - removes spyware and adware
And run this once every couple of weeks update it and let it scan while you leave the computer for a couple of hours
http://www.lavasoft.com/products/ad_aware_free.php

Hope this helps you as much as its all helped me....and its ALL free stuff on the net!
0helpful
1answer

W32virus problem

Use PANDA or SPYWARE Doctor available on net.
Please update the antivirus after first installation.

Zulfikar Ali
0helpful
1answer
0helpful
2answers

Help me bout my xp

hi ,
firstly have u updated the anti virus.
please up date it.. and go to the control panel> add& remove program > microsoft office > change> repair >
i think it will fix it..
0helpful
1answer

Desktop and Task bar disappearing

You computer is infected by the spyware virus try to run in the safemode and download and install spyware doctor of pctools also the registry mechanic this two utilities is very helpful in term of spyware virus. But sometime if your computer infected by the UST.AVI virus you cannot install any program even the anti virus. The virus automatically close any program you install to prevent the anti virus to install in the system. If this happen the only way to salvage the files is reinstall the windows in the other directory then after you finished install windows. You can copy now the the files in the old directory copy of the windows your needed files. and delete the old windows directory permanently.
0helpful
2answers

Virus attack

try to download hijacthis 1.99 it helps to delete unnecessary registry from your system caused by spyware/virus then run other antivirus.
Not finding what you are looking for?

82 views

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Brad Brown

Level 3 Expert

19187 Answers

Cindy Wells

Level 3 Expert

6688 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...