Question about HP Pavilion a420n PC Desktop

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Probable virus / spyware attack

I have an HP desktop PC running XP. Last week the printer driver "disappeared" so that I can't print, the internet connection no longer works, my antivirus software no longer appears on the desktop or the programs menu and other very strange behavior. Also, I have limited access to Control Panel. Where do I start to diagnose the problem? I suspect this is a virus but I have no tools to figure this out and I can't get online on the problematic computer. This happened a few days after the installation and playing of a children's internet game entitled "Maple Story." Any connection to this?

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Hello,

You computer is really infected by virus and other spywares and malwares. Please try to reboot in safe mode bt preezing "F8" at first boot. select safemode with network and then enter.

when windows appear go to www.precisesecurity.com/antivirus/online-scan.htm

and then scan your computer online.

However; when the solution won't resolve the from safe mode windows go to start then, all programs, accessories, system tools, system restore click

then restore your windows to date where in no virus or in windows working properly date backward.

after restoring , download and install the antivirus..found here: http://free.avg.com/

note: uninstall the current antivirus if there is, two antivirus not advisable.

melnavz


Posted on Jul 07, 2008

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Posted on Jan 02, 2017

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