a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The print-head is like a paint-brush -- brush sideways across a white-coloured wall, and you should get a wide "band" of paint. If only half of the paint-brush has paint on it, then only half of that "band" on the wall will get painted, leaving a horizontal strip of white showing through.
So, launch the Canon software that is installed on your computer, and run a few "print-head-cleaning" cycles, to unclog those ink-jets that are _NOT_ shooting the ink onto the paper.
The ink-jets are like a wide paint-brush, painting a "band" across the page.
If half of those ink-jets are clogged, or only half of the paint-brush has paint,
then only half of the "band" will be "painted" onto the surface.
So, run a few "print-head-cleaning" cycles, to try to UNCLOG those jets.
is this a case of the dots are missing for a valid line, or do you mean a line feed is added at the end of a line, ie you get 3 lines of text occupying 4 lines of space , or 4 lines of text occupies 4 lines of space, but one line has no printed dots on it? to make it more obvious, what does a document with say text thats 3cm tall look like? as it sounds to me like contacts need cleaning.. *** note for info: do not rely on printouts from within a BROWSER as that may have unpredictable results. All text will be treated as a large block of PIXELS and Not TEXT. also Non Printer fonts could cause similar issues.
it sounds as if you may have the picture quality set to draft, its worth a check, especially if printing is ok. Does it print colour writing well too or just black, one of the colour inks may have a block or be low, go into printer settings menu and check what print quality its set for.
Perform Print Head Alignment
perform a Print Head Alignment directly from the machine. If diagrams
or ruled lines are misaligned, print head alignment is required. The
print head alignment can be performed automatically or manually. If the automatic print head alignment does not work, adjust the print head manually.
Automatic Print Head Alignment
Press <ON/OFF> to turn on the machine.
Load a few sheets of letter-sized plain paper in the auto sheet feeder.
the Open button to open the Paper Output Tray. Then open up and set the
extension by pressing down the hollow on the front side.
Execute automatic print head alignment.
Press <COPY> button.
Press <Menu> repeatedly to select [MAINTENACE].
the left or right cursor to select [AUTO HEAD ALIGN], then press the
<OK>. (A pattern is printed and the print head is automatically
aligned. It takes about five minutes to finish printing the pattern.)