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The inside glass on my scanner is cloudy. How can I clean the inside glass surface? 2170 series.

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  • chrises Jul 07, 2008

    Thanks for the info, not sure I will do this. Why can't it be designed for easy cleaning? And if it's not a good idea, why show me how?

  • icelyn53 Jul 10, 2008

    The inside glass is hazy and casts this same haze particularly on the scans of pictures


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Click Here for instructions on how to do it.

Posted on Jul 07, 2008

  • Georgia B
    Georgia B Jul 07, 2008

    If it's not advisable why do they give you step by step instructions on how to do it?


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The Little LCD readout cover is simply glued on. You can open the whole printer screw by screw and remove the LCD to access th back of the LCD cover but it will take some work. You can try to take off the plastic cover by forcing it off but you can scrach or damage the cover. Unless it is cloudy to the point that you can't read the LCD messages then I would just leave it alone, otherwise go with the first option of taking the printer apart to access the LCD.

Posted on Jul 07, 2008

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Actually, its not really advisable for the printer owners/customers to clean the inside part of the glass. Try cleaning first the outside glass part but if still doesnt work. Please check if you still have warranty of your product or call 1-800-474-6836 for technical assistance via phone.

thank you so much.


Posted on Jul 07, 2008

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Posted on Jan 02, 2017

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2 Answers

When I copy a document it has a blue tinge, how can I stop this

In your printer preferences advanced settings drop down the arrow next to grey scale choose black ink only. If it still has the same problem change the Cartridges.

Feb 18, 2015 | Dell Printers:Dell MFP Color Laser 3115cn


Cleaning your inside scanner glass

Actually it's a very simple procedure!

Read this entire comment first...then start your procedures!

Disconnect the power cord, disconnect the USB cable, remove the top cover cable from the base by unscrewing the two plastic knobs, lift the top cover straight up. Place the top cover in a safe place.

On a clean, flat surface, turn the base upside down. On both ends you will find a total of four (4) black phillips head screws. Carefully unscrew these four screws and place aside. Carefully lift up the base and the top glass will separate from the base. Set the base aside. You have now exposed the inside glass for cleaning! It's that simple!!! Clean the glass by using a streak-free glass cleaner. Don't spray the glass, rather, lightly spray a clean soft lint free glass cleaning cloth, then wipe the glass. Don't press hard! Use good common sense1 There, you've now cleaned the interior glass. Reverse the procedure and you are finished. Wasn't that simple??

on Feb 15, 2009 | HP Scanjet G4050 Flatbed Scanner


How to Clean Scanner Glass

Steps how to clean scanner glass

1. Unplug the power cord.
2. Clean the outer case with a cloth dampened with a mild detergent and water.
3. If the document table glass gets dirty, clean it with a soft dry cloth. If the glass is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid.
4. Ensure that there is no dust on the glass of the document table. Dust can cause white spots in your scanned images.

*** CAUTION: Do not press on the document table glass too hard.

5. Be careful not to scratch or damage the document table glass, and do not use a hard or abrasive brush to clean it. A damaged glass surface can decrease the scanning quality.
6. Never use alcohol, paint thinner or corrosive solvent to clean the scanner. These chemicals can damage the scanner components as well as the case.
7. Be careful not to spill liquid into the scanner mechanism or electronic components. This could permanently damage the mechanism and circuitry.
8. Do not spray lubricants inside the scanner.
9. Never open the scanner case.

***NOTE: Wipe the inside of the document cover and the scanner's document table before scanning transparencies.

on Jul 19, 2008 | Epson Perfection V200 Flatbed Scanner

1 Answer

What would make a printer only when making a copy or scanning put blue on paper? When printing its not there why?

The Dell 3115 (and Xerox 6180 multifunction, and Lexmark X560) all have a common problem with the INSIDE surface of the scanner platen attracting a deposit. This makes it a little 'cloudy' to look at, and produces a bluish tint to colour photocopies.

Print a test page from the printer that includes colours from all four cartridges. Then make 2 photocopies - one using the document feeder, and one using the flatbed. One may be better than the other - as a work-around.

The REAL solution is to clean the inside of the scanner platen (glass), but you must be very careful, otherwise you'll trash the printer. It is a very complex procedure to remove the scanner platen completely. It can (with great care) be lifted from the front, being very careful not to strain the cables. It can be cleaned successfully.

Apr 30, 2014 | Dell Printers:Dell MFP Color Laser 3115cn

1 Answer

The scanner glass inside is cloudy

I recommend you do not take off the glass. I have done it and was never able to get rid of the dust, which really shows up on every scan. The fogging has something to do with an optical coating on the underside of the glass. If I knew then what I know now, I would let it be. If the fogging doesn't show up in scans, leave it. If it really does show up, the glass itself is often held down by simple double stick tape. You try to keep the tape intact so you can put it back down. It may be strong enough that the plastic frame on top of it could snap. Do it in as clean (not dusty) environment as possible so dust does not drift down inside the scanner. Never touch the lamp or move the scan mechanism. Again, don't do it unless it's showing up on scan results. Sadly, nobody "fixes" scanners, they are disposable, like coffee pots, even if they cost 300.00.

Mar 12, 2014 | Epson Perfection 1650 Photo Flatbed...

1 Answer

Scanner window is cloudy on bottom. needs to be wiped clean

if you are a technical kind of guy you may want to download the service manual from MAISE MANUALS to see the correct proceedure to remove the platen glass without damaging your scanner!
attempting to do this without good instruction will most definatley be a bad day for your printer this job would likely take me about 3/4hr to complete as to remove the glass several covers need removing.

Jan 14, 2014 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

How to clean the glass underside of the hp scanjet g3010

working with computers since 1964 (yes, there were computers even then...), with consumer scanners since 1988, servicing hp equipment and scanners since 1998, for saving my life - i never, ever see any smudging on internal surface of the glass... could you kindly elaborate how you get smudging there?

there is no consumer serviceable parts inside, these are "disposable" scanners and never intended to be repaired or serviced inside.

Apr 24, 2012 | HP Scanjet™ G3010 Flatbed Scanner

1 Answer

Cloudy glasses

Depends on whether it was scratched or gone cloudy with the steam mist inside.
Use a good bufffer to clean if the glass is scratched.
If you meant the glasses put inside were cloudy and not clean thenit is possible that the jet pump spray does not have pressure and must be taken out and cleaned.

Sep 14, 2010 | Dishwashers

1 Answer

Why do my glasses go cloudy

All glasses eventually go cloudy in dishwashers, the problem is far quicker and more noticeable with lead crystal which specifically should never be washed in this way.

The cloudiness cannot be reversed: it's caused by millions of tiny cracks in the glass surface as a result of both the chemical and physical processes inside a dishwasher. Some products claim to include a "glass protect" function, but it just slows down the damage instead of stopping it. Commercial glass-washers used in bars and restaurants also cause this damage, but as the wash cycles are far quicker and the cleaning agent is specifically for glass the damage occurs more slowly. In any case, glasses don't usually last long enough in commercial use to show this damage as they usually scratch, chip, or break before it shows.

All you can do to totally avoid the damage is to wash glasses manually and to never put lead crystal in the dishwasher. If that's not an option, then you can slow the damage by washing glasses at the lowest possible temperature: you'll find that some cleaning products are better than others at low temperature and it's not always the expensive brands.

Sorry there's no fix for your cloudy glasses, but I hope that I've helped to to avoid further damage. Please take a moment to rate my reply.

Sep 08, 2010 | Miele 24 in. G643Vi Plus Built-In...

3 Answers

HP Scanjet 3400 C

Unfortunately, The 3400 series cannot be cleaned on the underside of the glass. Scanners with the capability of having the under side of the glass cleaned are listed below.

Aug 03, 2008 | HP Scanjet 3400c Flatbed Scanner

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