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a "zoom error" message is not something that you will be able to fix. This error indicates a system failure (apparently your lens is damaged, since it will not retract) and requires the
camera to be sent in for servicing and repair.
You may find it more cost effective to purchase a new camera as opposed to the repair price on your current camera.
Your lens motor is most likely burnt out. The only way to continue taking pictures is push the lens in manually, You may have problems with the focus after doing this, so just turn the lens manually until you are zoomed in properly. If you have a warranty now is the time to use it.
If the camera was on when it was dropped you probably jamed the lense coil. The lense coil is what helps the camera smoothly pull in the lense and back out. Now, just to specify, what exactly are you having a problem with? Will the actual lense not go back into the camera when you turn it off; or can you not get your camera off zoom?
Let me know~
if the "!ZOOM ERROR" message is displayed on the digital camera, switch the camera off and on again 2 or 3 times. If this does not clear the error, take the camera to your nearest FUJIFILM Service Station for testing and repairs.
Does the lens extend and retract as normal?
If so then the internal drive gear for the zoom / focus has been damaged and will need to be repaired/ replaced.
If the whole lens will not move or is stuck then it needs to be removed, stripped and re-assembled.
I had the same problem turn up after a few weeks. When I used the zoom
button, the lens pushed out again and the camera worked normally for
that time. I had to go through that procedure every time I turned the
I then sent it back on warranty and they replaced the lens assembly as well as the mode dial knob etc.
This camera has a 3 year warranty.
Usually down to the lens block assy being faulty.Is the lens retracting and opening properly?.It usually turns out to be worn gears in the lens drive assy or the result of a fall.Either way will be expensive repair!My advise is check and see whether camera is covered by insurance for accidental knocks.,