Question about HP PSC 1315 All-In-One InkJet Printer

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Installed but can't be found

My scanner stopped working so we used the CD to uninstall and reinstall. We also uninstalled from add/remove programs with the CD to make sure it was fully gone. It says that it installed sucessfully but when going to printers/faxes the printer is not listed. HP director won't open either. Our computer was built for us but I know it runs on Windows and origionally had vista but we installed Windows XP as to not deal with Vista since it sucks. Does anyone have suggestions?

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  • Sky16 Jul 06, 2008

    Messed up on some info, the computer never had vista in it. I thought it did but it always ran on XP. Sorry about that.

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We will experience this type of issues if the drivers are not installed properly.

Once remove the USB cable from the computer and insert the CD and click on ' add a device ' option and follow the onscreen instructions and connect the USB cable at the middle when it prompts.

Once it is finished, check for the printer icon and then try to print.

Also try to open the HP Director, if it doesnot open then download the IE7 patch from the HP website and then install it and try to open.

Please reply if you have any further more issues.

Posted on Jul 07, 2008

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To uninstall your magicJack, please go to control panel and remove it from the list of currently installed programs.
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How to completely uninstall a software


How to remove leftover files,folders and registry keys after uninstalling a software:
OK, first lets see what actually happens when we install a software?
When we install a software it copies some of its files usually in C:\Program Files , C:\Windows\System32 , Registry.
If we uninstall a Software from Add/Remove Program ( Win+R --> appwiz.cpl), it removes some files from C:\program Files only.
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Revo Uninstaller helps you to uninstall and remove unwanted programs installed on your computer even if you have problems uninstalling and cannot uninstall them from "Windows Add or Remove Programs" control panel applet. Revo Uninstaller is a much faster and more powerful alternative to "Windows Add or Remove Programs" applet! With its advanced and fast algorithm, Revo Uninstaller analyzes an application's data before uninstall and scans after you uninstall an application. After the program's regular uninstaller runs, you can remove additional unnecessary files, folders and registry keys that are usually left over on your computer. Even if you have a broken installation, Revo Uninstaller scans for an application's data on your hard disk drives and in the Windows registry and shows all found files, folders and registry keys so you can delete them.
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You probably need to uninstall and re-install the Latest Drivers for your printer

To uninstall you can do it from the Software disk you recieved with printer.
Insert the Disk in CD ROM and Click uninstall from HP Printer Menu

OR If you dont have the disk, you need to manually uninstall the Software
( Disconnect the USB cord before uninstalling )

Click START - Open Control panel - Add/remove Programs ( XP ) / Or Programs and FEatures ( Vista/Win 7 )
you will find list of HP Programs installed..

Choose one by one and uninstall these programs
1. HP Customer participation program
2. HP Imaging Device and software
3. Software and drivers for Photosmart 3200
4. HP Solution Center or HP Director
5. HP Image Zone ( or Image Zone Express / HP Photosmart Essential )
6. HP Update
7. HP Printer Drivers/Diagnostic Drivers
( after every Uninstall you will be prompted to restart the PC, you will find an option [ Click here to restart later ]. click on it and restart the PC once you completed uninstalling all the above programs )

Once you have uninstalled - click on this link to download the latest drivers by choosing your operating system

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=439488&lc=en&cc=us&dlc=en&lang=en&cc=us

Save this File on Desktop an run it

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You need activesync
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ActiveSync’s Tools >Add/Remove Programs screen lists all the programs that have been installed on your device. To uninstall a program, uncheck the box next to it and click on OK. To reinstall a program, click on the empty box next to it and click on OK. Do not click on the Remove button. Here's how to do it: If you used ActiveSync to install a third-party program to your Windows Mobile device, you can uninstall the program quickly from your PC.
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Reinstalling programs you’ve uninstalled Once you’ve installed a program using ActiveSync, the necessary installation files are saved on your PC. If you uninstall the program as described above, you can use the Add/Remove Programs menu to reinstall it at a later time. Uninstalled programs appear in the Add/Remove Programs list as items with unchecked boxes. To reinstall it, click on the check box next to it and hit OK. ActiveSync will reinstall the program automatically. Note that files in CAB format can be downloaded directly to a device and installed, so they will not appear in the Add/Remove Programs list. In addition, some freeware programs are installed by using ActiveSync’s Explorer to copy the program file to your device. Those also do not appear in the Add/Remove list. WARNING: Do not click on the “Remove” button at the bottom of the Add/Remove Programs screen unless you never again plan on using the program. This completely removes the necessary installation files from your PC and you won’t be able to reinstall the program by checking the box.

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Not sure if you are using the Add printer in Windows to install printer software or letting the CD autorun and self-install.

Best thing might be to start clean. That is, delete the printer icon from the printer list (Printers and Faxes screen). Then go to Control panel Add/ Remove programs and remove all applications relating the HP all-in-one. Disconnect the Printer cable (USB or LAN) and then re-intall CD setup.

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Start Installation and then when Setup asks to connect the USB cable Plugin to your system.
Make sure the Printer is connected and Powered ON during the initial setup.

i think this shall resolve ur problem

Follow these steps to remove any installed or partly installed software, and then reinstall the software for the product. Step one: Uninstall the software
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