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Hello I hope you can help me the cd/dvd drive on my samsung r40 plus doesnt work anymore the configuration is wrong or something how can i fix this

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The first thing I try in this error is to remove the upper lower filters

http://support.microsoft.com/kb/314060

If that doesn't resolve, then time to check cable connections and BIOS settings to ensure the drive is seen by the motherboard.

Posted on Jul 06, 2008

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What does it say on device manager? right click my computer - manage - on the left side click device manager, check the dvd drive, does it have a yellow ! mark? double click it to open whats the device status?

Posted on Jul 06, 2008

  • Ekse Jul 06, 2008

    This solution is for the following error codes 31, 32, 19, 39 and 41 shown in device manager in device status.

    If your cd or dvd drive isnt working properly but you can see it in the device manager, and it has worked before.

    And if you have tryed uninstalling it, updateing drivers and so on and it hasnt worked?

    Then I suggest you try remoteing the lower and upper filters from your windows registery as they most likely are the problem.




    Windows key + r or start -> run. That will open the run menu
    Then type in regedit.

    you need to browse into
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    and delete the lower and upper filters from the right side of the window.

    A restart is required.





    here are the instructions in plain text

    Click the Start button, press run and type regedit.


    1. In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
    2. In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
    3. In the System folder, double-click the CurrentControlSet folder.
    4. In the CurrentControlSet folder, double-click the Control folder.
    5. In the Control folder, double-click the Class folder.
    6. In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
    7. In the right pane, click to select the UpperFilters registry value.
    8. Press Del / Delete to remove the registery entry.
    9. In the Confirm Value Delete dialog box, click the Yes button.
    10. In the right pane, click to select the LowerFilters registry value.
    11. Press Del / Delete to remove the registery entry.
    12. In the Confirm Value Delete dialog box, click the Yes button.
    13. close the regedit window.
    14. Restart

  • Ekse Jul 06, 2008

    If the error code is different drop me a comment and il look into it.

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Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

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