Question about StompSoft BackUp My PC 2005 (05004) for PC

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File is not accessible. Access is denied message

After a complete reinstall of my operating system was necessary due to a virus, I am trying to access my iTunes files. They reinstalled using Back Up my PC. I have uninstalled and reinstall the program but am still unable to use/run/see My Library of tunes. The message is that the files/folder is not accessible. Access is denied. I can not delete this file--no authorization. Please post an answer in English- I have a hard time with computerspeak.

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  • Anonymous Sep 13, 2008

    i have the same exact problem!

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Hi.
Sorry for the delayed responce. Ok first thing is first. The "files/folder is not accessible" occurs because the program cannot find the files in the place where they should be. for example if you put your socks in a draw and your wife moved it, when you return you wont have axcess to them right :) will basically its the same thing here. What you will need to do is find the default directory of itunes it should be in the Options or tools ir settings menu (I dont use itunes so i am not sure just play around in the program until you find it) once you do you need to search you computer for where the PC Backup put your files ..
click start then search and type the name or piece of the name of a song you know should be there. Once you find it browse to the directory of where the song is located. Click start then my computer then local disk to get to your harddrive. Go to the folder that has the songs and copy them. then paste them into the directory where itunes is looking for them.

Posted on Nov 13, 2008

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Posted on Jan 02, 2017

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