Question about JVC GR-D290 Mini DV Digital Camcorder

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"Lens cap on" error on JVC GR-290AG DV camera

Hi,

I am from South Africa and I purchased a JVC GR-290AG DV camera in Singapore in April 2006.

The first problems I experienced with this camera was while recording, the picture sometimes goes bright, then very dark. Sometimes I get the "Lens cap on" error message when the cap is acutally off and the place I am recording in is very well lit.

The camera plays previosuly recorded tapes very clear and normal - it is only when recording that I have this problem.

I thought it could be that some of the settings were incorrect and I reset all the settings to factory defaults, but I still have the same problem.

Could you please let me know what the problem is and if it is a minor problem which I can rectify myself or do I need to take it to a JVC dealer/repair shop in South Africa - and if so, how do I get hold of JVC repair shops in South Africa.

Regards

Akash

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Check customer support on the JVC website - there has been a massive worldwide problem with the CCD IC which causes the symptons you describe. They may repair free of charge even if out of warranty.

Posted on Jul 08, 2008

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Posted on Jan 02, 2017

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CCD Failure/Lens Cap Warning Error
JVC has received reports that in certain circumstances, the following models may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the probable cause as a failure of the CCD image sensor. Repairs of units exhibiting these problems as a result of a defect in the CCD image sensor will be made free of charge at a JVC Authorised Service Centre even if the unit is outside warranty.

Please call our Consumer Support Department on 0870-330-5000 to obtain your free repair. We apologise for any inconvenience and we appreciate your understanding and support.

Please note that this offer expires on 30th June 2008 and is applicable only to failure of the CCD image sensor.

This information applies to the following models:

GR-D18, GR-D20, GR-D21, GR-D22, GR-D225, GR-D23, GR-D24, GR-D30, GR-D31, GR-D32, GR-D33, GR-D34, GR-D40, GR-D43, GR-D50, GR-D53, GR-D54, GR-D60, GR-D63, GR-D70, GR-D73, GR-DX25, GR-DX27, GR-DX28, GR-DX35, GR-DX36, GR-DX37, GR-DX45, GR-DX47, GR-DX48, GR-DX55, GR-DX57, GR-DX67, GR-DX75, GR-DX77, GR-DX78, GR-DX95, GR-DX97, GR-FX15, GR-FX16, GR-FXM39, GR-FXM393, GR-FXM40, GR-FXM404, GR-PD1, GR-SX19, GR-SX25, GR-SX26, GR-SXM29, GR-SXM30, GR-SXM49, GR-SXM50, JY-HD10.

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