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Lense wont open - Digital Cameras

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  • bobjoyhuber Nov 15, 2008

    the lens will not open when the camera is turned on. The camera give a message that says "error please turn the camera off and on again."

  • Anonymous Dec 01, 2008

    Same thing happened to me..I dropped it.

  • omgjenna Jan 24, 2009

    Ditto

  • c_leworthy Mar 04, 2009

    i got asacly the same problem as bobjoyhuber

  • Anonymous May 12, 2009

    i have a same problem

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I was trying all of these techniques to no avail. Just when I thought all was lost, as a last ditch effort I tried using a pair of tweezers to pull out the lens barrel while turning it on and IT WORKED! Hopefully it'll be successful for others. Thanks for all the fix-it advice...you saved me from having to buy another digital camera!

Posted on Mar 29, 2010

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This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera. The following photo illustrates unseated guide pins that would cause a lens error.
lense wont open - guide+pin+example+with+type.jpg
If you try these fixes, please vote or post a comment on how the fixes worked for you. Your experience may help others. If the above fixes didn't work for you, then please read through the comments. There are other techniques listed from readers there that just might work for your situation. If posting a comment, please specify your camera model, and the particular fix that worked. Please also comment if none of the fixes were successful.

Posted on Feb 09, 2010

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1 Answer

The lense is in the open position and will not turn on or off.


kodak is known for lense isues. Dirt gets loged in the lense real easily.. just try and get it out. blow in the lense... tap it upside down gently... wiggle it around gently.. it worked for mine. I thought i was going to have to get a new camera but i tried all these things and then it turned on. also.. if it wont turn off remove the battery

Apr 17, 2010 | Kodak EasyShare One Digital Camera

1 Answer

I dropped my camera and now the lense wont open camera will power up but only lense error


the motor that dirves the lens must be stuck , just take it to the service center to get it fixed

Apr 16, 2010 | Kodak Easyshare C813 Digital Camera

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My lense wont open after a fall i want to replace the entire lense module when can i get it


1.) GO to the place where you purchased your Fuji FinePix. They will probably sell you a new lense (or camera). I dought that they wont.
2) if that doesnt work, then you can go to a repair shop and get it fixed.
#) Thank you, and have a nice day

Oct 13, 2009 | Fuji FinePix F20 Digital Camera

1 Answer

I dropped my camera and now when turning camera on the shutter comes out for about 2 seconds then it beeps and then it goes back in, I can view photos but not take any.


The most of cases problems is your camera lense wont come out properly. it's appear to be a electronic problem but it's defenetly a mechanical problem. do do as i say. turn on your camera and after lense came out quickly remove the battery. after that camera lense move out shake it well. shake your camera well. your target should be remove if ther any blocking thing the way your camera lense come out. if this way wont work you have to open your camera and check your mechanism. some time it can be broken lense.

Jul 09, 2009 | Casio Exilim EX-S880 Digital Camera

1 Answer

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can...


The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

Jun 10, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

Lense wont open


Firmware fault Tell Olympus Tech Support

May 04, 2007 | Olympus Camedia C-50 Zoom Digital Camera

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