Question about Zoom X6 (5590) DSL Modem (55900003)

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Everything is perfect but internet on laptop won't load

It's been ok for over a month but now it's just disconnected out of nowhere. The moden/router is fine it's zoom adsl x6, the zoom adapter dosen't do it but the lightsd are still on, everything isd perfect apart from the net not loading on laptop.

Any help would be great. i TRIED RESETTING THE NETWORK ON LAPOP but it won't do it. The zoom network is not on no more despite putting it in again.

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  • Ella Grace Leynes
    Ella Grace Leynes May 11, 2010

    Is the laptop wired or wireless to the modem/router?

    What is the wireless adapter on the laptop? Is it plugged externally or is it built in?

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The computor says that we have internet but we cannot get on why has this started

Posted on Nov 25, 2008

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2 Answers

My internet keeps disconnecting, never had this before, the internet disconnects, i restart the router manually and internet is back up for about 5-10 minutes and it disconnects again. Everytime i look...


Hi,

There could be a couple of causes for this issue. Your internet could be degraded when it gets to your house causing disconnects. You will have to contact your Internet Service Provider in order to have them resolve this issue. Normally, they will replace splitters and may even replace lines outside of your house. You could also be having problems with the modem directly. The may replace this. You could also try to upgrade the software on it. Click here for the update page for Arris.

Typically, I recommend you unplug the router, plug the computer directly in the modem and see if you still have the problem. If you still have the problem then you know it is just the modem. If the problem resolves itself then you know the most likely culprit is the router.

I would also recommend that you update your router firmware as well. Do a google search for the brand name of the router and go to the companies website, look in the support/downloads section for updated software.
--If possible, try a different Ethernet port on your router. You may have a bad port.
--Take out and reinsert all Ethernet cables on your network. Loose cables can cause disconnects.
--If possible, replace the Ethernet cables. Bad cables can cause this.

Lastly, you could be having an issue with the Network card(NIC) on your computer. Network cards are either built into the modem or external(a card you insert into the motherboard). Using the process of elimination and the steps above, you can hopefully narrow down the problem to one specific component of your network.


Let me know if you have any questions.
Regards,
G33k

May 16, 2011 | Arris Touchstone 450a (CM450) Modem

1 Answer

Modem and router together not working. Did though.


Believe it or not the average router lives about 6-18 months before it start it downward spiral. Any router over 2 years old needs to be replaced or you will just keep messing with it until you finally go get the new router out of frustration.... OH, dont buy any "G" series routers. They will be antiques in a short time. "N" series is what you want. In addition make sure any new modem you buy is DOCSIS 3.0 or better. Walmart sell a couple of modems but they will not be compatible with the higher speeds coming soon. No, firmware cannot be updated to 3.0 as it is a hardware and software thing for 3.0. Be well

Oct 12, 2009 | Siemens SpeedStream Modem (4100) (SS4100)

1 Answer

The internet connection keeps disappearing.


Change the router's IP address to (192.168.10.1) maybe you have an IP conflict between the modem and router.

Mar 15, 2009 | D-Link DSL 300G+ (DSL-300G+) Modem

1 Answer

Router cannot connect to the internet.


Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router

Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer

Hope this helps

Terry

Feb 27, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

Getting disconnected from the net


hi marco22,

first thing you need to do is contact your Internet Service Provider (ISP) for them to check the line, because there is a posibility that it could be a problem from your ISP.

if everythings OK from your ISP end, better enable first the keep-alive option on your modem, if possible to upgrade the software of the modem do it first, before changing it.

and better called the manufacturer for the modem to make sure that your are doing the right thing.

have a great day ahead.




Sep 30, 2008 | Arris SURFboard SB5120 Modem

1 Answer

Need router or modem for ATT DSL 6.0


Hi,
Your laptop has got a modem built in, but it is intended for dial up 56Kbps, not DSL. So they are both right. But if you want to use a DSL internet service you will need to buy either a DSL router or modem. You should not need to buy bothas the router will have the modem built in. Your ISP may have a prefered model and will probably sell you one at a fairly cheap price or you can get one from your local PC world. If you only have the one Laptop at home you can buy either the router or the modem. The modem will probably be cheaper. But for around $60 you can buy a router I prefer wireless. This will allow you around 4 connections and more importantly frees you up from having to be directly and closely connected and allows you to work in various places around the home without trailing cables everywhere. Your ISP will advise you on the settings you require. I advise you to enable all the security options on any wireless devices. I hope this was useful.
Carrie

Jul 21, 2008 | Modems

1 Answer

Connecting a labtop to the modem


Kindly give more details on the problem

Dec 31, 2007 | Modems

1 Answer

Connecting a labtop to the modem


Can you provide the following details:

1. Are you attempting to connect via wired or wireless?

2. Is your laptop configured with a static or DHCP address?

3. If Wireless, are you using WEP or WAP, and do you have matching credentials betweent he router and laptop?

Dec 30, 2007 | Zoom 5515A (55150200A) Modem

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