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My creative zen has froen and wont turn on - Audio Players & Recorders

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  • mikeok Jul 06, 2008

    cheers kid

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  • Master
  • 8,596 Answers

Try another PC or another USB port
Make sure the hold/lock is not engaged

Reset
Check for firmware update on Creative's website
Get Recovery Tool from creative

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html

Have fun!

-Tha Mp3 Doctor

Posted on Jul 06, 2008

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1 Answer

My zen is just showing creative on the screen and wont go any further it wont even turn off can ye help


Use this link to update your firmware and optionally to recover your files and songs. Follow the onscreen directions.

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17108&prodName=ZEN

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itcan happen because of battery ded.can you remoove the battery and connect it again to usb and turn on if it is on ,problem is with your battery.isnt it????

nuwan

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Scroll down & click AGREE (if you agree!)

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