Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Dyson won't go back into upright position to engage suction

My daughter was using our Dyson, switching the bottom right knob from bare floor to carpet repeatedly, without first turning off the vacuum and putting it in the upright position to do so. Now the Dyson won't go back into the full upright position to engage suction. Is there anyway for me to fix this myself?

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The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.

Posted on Jul 09, 2008

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Posted on Jan 02, 2017

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My dyson hose sucks good but, when i put handle down, it won't **** but brush does turn


I just had the same problem....suction from wand, but no suction from soleplate, the brush bar spins. Did all the troubleshooting steps on dyson.com but they didn't work...dyson.com says need to take to repairman, being a diyer I went to search engine. I didn't find a fix, however I found one myself....it appears the vac can get stuck in floor mode or in between modes....the dial on top on dc07 ....selector of floor or carpet..try pushing it back and forth to see if that puts it in carpet mode...check for suction or try vacuuming...if that doesn't work, looking at vac from behind vac on the right hand side is the selector dial..on top of bottom portion of vac.....with vac in upright position, recline it as if about to vacuumn floor...look down at selector area ...you should be able to see a rectangular type button exposed ..push this to reset position...you may have to push it a few times...then try vacuumniing.....I finally had suction from soleplate!! Another tipoff to this problem is my selector dial would not stay in place would pop I to carpet by itself, but only halfway....fro a long time my vac would work but not very well...had to go over same area.4-5 times..What a workout! The first time I contacted dyson via tele the rep had me remove some stuff and I was able to look at area below selector...what I saw was two holes, one hole was only over the other hole half way...hence at that time I had only part suction since holes were not aligning properly....I read somewhere as a further tip to get suction to engage, while vac is reclined step on front edge of vac head it said you'll get more suction that way, I haven't tried that, but thought it may help someone

Feb 16, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

The bare floor/carpet switch moves on it's own from bare floor to carpet all the time.


Hi there,

I'm sorry to hear you're having difficulties with your DC07. When you have your brush control set to 'Carpets', the brushbar should run when the cleaner is reclined into the vacuuming position, and shut off when you stand the cleaner upright. When you have the brush control set to 'Hard floors', it should remain in the off position until you change it manually back to 'Carpets'.

If it won't stay in the 'Hard floors' position during use, it's probably best if you get in touch with us directly so we can determine if there's a fault, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Oct 22, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

No suction and rollers not spinning


Hopefully this will help. On the back of the vacuum at the bottom the is a U shaped tube. Depending on what model you have it will either be a thumb release or a quarter turn screw head release. Remove that and check for a plug. Two things can cause the roller to not turn, 1) Broken belt or 2) Shut off switch. On the head, to the right there is a round large knob with a pointer, it must point to the lines (or carpet). If in the other position it is shut off for bare floors. Remember that it automaticly shuts off when the handle is in the upright position.

Nov 02, 2010 | Dyson Vacuums

1 Answer

Older dyson dc 14 control knob for swithing from carpet to floor


Most likely you need to replace the clutch assembly. This video will show you how to replace it.

May 26, 2010 | Dyson DC14 All floors Bagless Upright...

1 Answer

Brush will not spin


Hello :

Try this: switch the carpet/bare floor dial back & forth 5 times, ending on carpet. Tilt the handle back as if to vacuum upright & lay the vacuum on its side so it is resting on the side opposite the carpet/bare floor dial. Turn the vacuum on.

PLEASE RATE !

Apr 19, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Placing the handle of my Dyson DC07 into its upright and locked position causes the beater bar to stop turning. It will not start turning until the handle is first lowered to the working position and the...


Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Feb 22, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson DC14 roller doesn't turn but everything else works. The belt is on correctly, the roller is clean and it turns manually so I can't figure out the problem.


The DC14 has a "brush control system" operated by a knob on the right side of the base. This knob has two positions: "bare floors" and "carpet". The roller will turn only when the knob is on "carpet", and even then only when the handle is tilted back (with the base still flat on the floor). The problem is that this system uses two belts, only one of which is easy to see. If you're sure that the control knob is in the correct position, and still the roller doesn't turn, then most likely the belt that you can't see is broken (that belt goes from the motor to the clutch mechanism behind the control knob).
Belt replacement on this model is not for the faint-hearted! To get an idea of what's involved, you can go to www.dysonmedic.com then scroll to the bottom of the page and click on "DC07 clutch replacement". It's a slightly different model, but the principle is the same. At least you will see how to remove the clutch cover so you can check on the other belt and confirm if this is the problem or not.
I value your feedback, so please remember to rate this response. Good luck!

Jan 18, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

The bar isn't turning on my dyson..the belt is still fine looks like maybe something with the motor?


The DC07 has a "brush control system" operated by a knob on the right side of the base. This knob has two positions: "bare floors" (or "off") and "carpet" (or "auto"). The roller will turn only when the knob is on "carpet", and even then only when the handle is tilted back (with the base still flat on the floor). The problem is that this system uses two belts, only one of which is easy to see. If you're sure that the control knob is in the correct position, and still the roller doesn't turn, then most likely the belt that you can't see is broken (that belt goes from the motor to the clutch mechanism behind the control knob).
Belt replacement on this model is not for the faint-hearted! To see what's involved, you can go to www.dysonmedic.com then scroll to the bottom of the page and click on "DC07 clutch replacement". At least you will see how to remove the clutch cover so you can check on the other belt and confirm if this is the problem or not. Then you have to decide who is to do the job!
I value your feedback, so please remember to rate this response. Good luck!

Jan 18, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

The knob that turns it from carpet to bare floors makes the head not spin for carpet It was a reburished one. bought in Nov 09


sounds like those wonderful people over at dyson installed the clutch and cover on wrong. it should be fine just use it oposite.

Dec 30, 2009 | Dyson DC07 All Floors Bagless Upright...

2 Answers

My beater bar will not spin when the handle is lowered? But there's suction thru the hose when the handles upright


The motor that spins the beater bar is connected to a tiny switch, if that switch is not operating that could be the problem. If the motor is not spinning, that could be your problem (seized), or if you have a broken belt that could be your problem.

Hope this helps

Sep 25, 2009 | Dyson DC15 All Floors - The Ball Bagless...

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