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I have Hp Total Care Advisor,Hp Solution Center,and when Iclick on an icon,I get a message that says"NO HP DEVICE DETECTED".When I bought my system everything worked,now it doesn't. PLEASE HELP. ugubjc3@aol.com.

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Can someone tell me how do you get your hp total care advisor back?

Posted on Jul 24, 2008

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Posted on Jan 02, 2017

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My HP notebook with Windows 8.1 had this msg on it HP ceement is not working, and I don't know what that means. Also, my laptop won't work, the scroll bar stops, and it won't enter things or let me pin...


It is a file associated with HP Total Care Advisor. You can go into control panel, Programs and Repair Total Care Advisor if you want to try and keep it. If you do not use it, you can uninstall it.

May 04, 2014 | Computers & Internet

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Hp support HP Total Care Advisor won't load


  1. Click Start c00820077.gif .
  2. Click All Programs .
  3. In the Programs list, click HP Total Care Advisor .
Back to top note.png NOTE:To check the version of HP Total Care Advisor you are using, click the Preferences c01599846.jpg icon in the upper right corner and then click About HP Advisor . Using HP Advisor HP Advisor has two main sections: the upper pane, and the tabs below. The upper pane displays the contents of the tab selected at the bottom, including tools to help manage your computer and links to important documents and Web sites. In addition, the product and serial number are visible on the lower area of main tabs. The purpose of each tab, and the contents of the pane it displays, are described in the following sections. PC Health & Security By default, HP Advisor opens to the PC Health & Security pane. You can return to this pane at any time by clicking the PC Health & Security tab at the bottom of the HP Advisor window. PC Health & Security instantly reports the status of security settings, battery, back up, computer performance, storage space, and the remaining warranty. Figure 1: HP Advisor - PC Health & Securityc01599847.jpg 1 - PC Health & Security tab 2 - Product and serial number area The PC Health & Security pane contains several tools and links, which are described in the following table. Icon Tool name What it does c01082245.jpg Internet Connection The Internet connection tool can help find a broadband or dialup package from an Internet Service Provider (ISP), and can assist in setting up and monitoring an Internet connection. c01082246.jpg Warranty The warranty tool connects to HP warranty information on the web, and can take you directly to HP Total Care for warranty services.

HP Total Care provides many different ways to get computer help, including on-line help documentation, chatting with a personal SmartFriend assistant online, and speaking with a customer service representative by phone. c01082247.jpg Printers The printers tool allows you to manage and monitor up to 15 printers from the computer, all in the same place. This tool also provides information about printer supplies, such as ink cartridges and HP photo paper. c01072167.jpg Security Security offers access to critical information from Norton Internet Security, if installed, or from Windows software, firewall, and security. HP recommends setting the firewall and internet security options to On . c01072168.jpg PC Update PC Update provides critical and suggested updates for drivers, BIOS, and some software. c01082249.jpg Backup The backup tool can set up a backup schedule, and checks when the system and your important files were last backed up. c01072169.jpg PC Health PC Health actively scans the computer to alert you of important updates from HP and to detect Hardware or Software conditions that may impact the performance of the computer. PC Action Center Click the PC Action Center tab at the bottom of HP Advisor to open the PC Action Center pane. This pane displays critical and recommended alerts, and recommends actions that can resolve potential hazards before they become problems. Figure 2: Total Care Advisor - PC Action Centerc01599848.jpg PC Help Click the PC Help tab at the bottom of HP Advisor to open the PC Help pane. This pane provides access to HP Help & Support as well as to System Information and Troubleshooting Tools . Figure 3: Total Care Advisor - PC Helpc01599849.jpg The left panel under Get Help contains links to categories of Windows Help & Support articles on a variety of topics. Clicking any link opens the Help & Support directory page for that topic, where you can find help articles on that topic. The right panel contains icons that link directly to useful tools:
  • System information provides information about the computer, such as the model number and serial number, which can be provided to a customer service representative for warranty service. System information also provides information about the software and hardware configurations on the computer.
  • Learning Center offers tutorial information about basic computer use, including topics like security, networking, and general maintenance.
  • Troubleshooting Tools are a highly useful set of programs provided by HP. In many cases, using these tools can solve computer problems without having to call customer support. Use Health Check to scan the computer for security and performance issues, use Internet tools to resolve connection problems, and so on.
  • Software, drivers, and BIOS updates provides information on updating and troubleshooting software, drivers and the BIOS.
  • Recover Factory Settings provides information on recovering a computer to its original factory condition.
  • User Guides opens a folder containing the User Guides.
Experience Center Click the Experience Center tab to do new and different tasks such as viewing and editing photos and albums, listening to and managing music, and watching and creating movies and videos. note.png NOTE:Experience Center is not available in HP Total Care Advisor version 1. To check the version you are using, click the Preferences c01599846.jpg icon in the upper right corner and then click About HP Advisor . Figure 4: Experience Centerc01599850.jpg Use one of the following options to navigate in the Experience Center:
  • Click a category icon or the arrows to rotate the icons on the carousel until the category displays in front.
  • On the HP TouchSmart computer, flick the carousel with your finger to rotate it, or tap a category icon or the arrows to bring the category to the front.
  • Select a category at the upper right to bring that category to the front.
  • To see hidden categories, click the drop-down menu at the upper left and select a category; that category icon is added to the carousel and brought to the front.
Figure 5: Experience Center navigation optionsc01599851.jpg Figure 6: Experience Center - Protect my PC categoryc01599852.jpg Back to top Using Search HP Advisor enables you to search the Web using Yahoo! You can also search the articles in Windows Help & Support. Use these steps to search:
  1. Click the arrow next to the search box and then select the type of search you want: c01130255.jpg
    • Yahoo! Search - search the Web using Yahoo!
    • Search Help & Support - search the articles in Windows Help & Support.
  2. Type the search words into the search box.
  3. Click the search button c01130256.jpg .
Back to top Minimizing HP Advisor When HP Advisor opens at startup, you can minimize it by clicking the Dock View button c01130257.jpg in the Advisor window. This displays HP Total Care Advisor in a reduced mode at the top of the Windows desktop. Figure 7: Total Care Advisor in dock viewc01599853.jpg To minimize HP Advisor to the notification area, select the X button in the upper right corner of the Advisor window. Back to top Unable to Complete PC Update Action in Total Care Advisor (or Health Check) There may be times when the PC Update section recommends an action that you cannot complete. To remove the task and the yellow triangle from Total Care Advisor, remove the reminder using the following steps: Figure 8: Recommended Updates waiting to be completed in Total Care Advisorc01623029.jpg
  1. Open Total Care Advisor.
  2. Click the PC Action Center tab at the bottom
  3. Open the section that has the alert that you want to remove: Critical or Recommended Alerts
  4. Right-click the Update , select Delete , and click Yes on the confirmation message. Figure 9: PC Action Center tabc01623030.jpg
Total Care Advisor uses HP Health Check to gather information. If you use HP Health Check or you cannot delete an alert from Total Care Advisor, you may use the following steps to remove a recommended action from HP Health Check:
  1. Open Health Check. Next to the name of the task is a small clock icon.
  2. Click the icon of a small clock, and select Never (remind me later).
  3. Click OK and close HP Health Check. Figure 10: Preventing the reminder from HP Health Checkc01623031.jpg

Apr 28, 2012 | HP Computers & Internet

1 Answer

Hp toatal care advisor states internet security at risk, but the fire wall and anti-virus that they are on.


hp total advisor is the software from HP which doesnt work like an antivirus,it is justt a way you can connect to hp for any hardware support.

no antivirus may have the same results,if one says the computer is safe ,the other would give you an error or security message, if you have norton or mcafee or any other antivirus ,update it and run a scan ,

also you may get your computer cleaned up for free by contacting one of the technician at
www.techbuddies.org they provide free tech-support for no charge,amazing but its true.

Jun 14, 2009 | HP KQ495AA Pavilion A6500F Desktop PC

1 Answer

HP pavilion total care advisor doesnot detect one care antivirus


Re-install the HP total care advisor. see what happens

Mar 24, 2009 | Computers & Internet

1 Answer

Hp toatal care advisor


restore the system with system restor this is A 80% solution

Sep 16, 2008 | Microsoft LifeCam VX-1000 Webcam

1 Answer

No HP devices detected. HP Solutions Center will close now.



HP PSC, Officejet, and Photosmart All-in-Ones - The Error Message 'No HP Devices Detected' Occurs When Opening HP Solution Center (c00762521) Issue gtabtop.gif When opening HP Solution Center, a message appears that states "No HP Devices Detected ".
Solutiongtabtop.gif
    Solution one: Check connections and status

    1. Check to make sure that the device cables are connected securely at each end.
    2. Make sure the device is turned on and not in an error state. If unsure, turn the unit off and then back on again.
    3. Try to access the device through Solution Center again.
    4. If the device is still not detected, proceed to Solution two.

    Solution two: Check that there is a printer icon in the printer folder

    1. Click Start and then Settings or Control Panel .
    2. Click Printers or Printers and Faxes .
    3. Make sure there is an icon for the printer you are trying to use.
      • If there is no icon and you are connecting via a USB cable, disconnect the cable, and restart the computer. Reinsert the HP software CD and choose Add a device . Connect the unit when prompted by the installer.
      • If there is no icon and it is a wireless connection, run the wireless setup wizard as outlined in the product setup guide, then reinsert the CD and choose Add a device .
      • If there is no icon and it is an Ethernet connection, reinsert the CD and choose Add a device .

    Solution three: Check that the Digital Imaging Monitor is running


      NOTE: If you chose a custom install and did not select HP Digital Imaging Device Functions, the Digital Imaging Monitor will not be installed. Proceed to Solution five.

    1. Press the CTRL , ALT , and Delete keys at the same time to open the Task Manager.
    2. Look to see if HPQTRA08 and HPQSTE08 are running.
    3. If they are not running, restart the computer and then try again.
    4. If they are still not showing in the list, proceed to Solution four.

    Solution four: Check that the HPZPML driver is running

    1. In Windows XP and 2000, click Start , Control Panel , Administrative Services , and then click the Services Icon . Scroll through the list looking for HPZPML to make sure it is set to automatic and that it is running.
    2. In Windows 98/ME, open the Task Manager by pressing CTRL , ALT , and then Delete . The file HPZIPM should be listed.
    3. If the HPZML or HPZIM file are not available, restart the computer. If they still do not show up, proceed to Solution five.

    Solution five: Uninstall and reinstall the software

    1. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
    2. If the software installer does not automatically start, complete the following steps:
      1. Click Start and then Run .
      2. On the Open line, type D:\SETUP , where D is the letter of the CD-ROM drive.
      3. Click OK .
    3. Click Uninstall on the installer screen. If Uninstall is not an option, the software installation was incomplete. Click Install .
    4. Follow the onscreen instructions until the printer software is completely installed.

Causegtabtop.gif There are several reasons this can happen. The device was not connected during the installation of the software, there is no printer icon in the printer folder, the Digital Imaging Monitor is not running, or the HP service PML driver is not running.

Aug 18, 2008 | HP Photosmart 3210 All-In-One InkJet...

1 Answer

Unable to run HPTotal Care Advisor


So, first you need:

Either -
HP Help and Support for Microsoft Vista (32-bit Editions): here

or

HP Help and Support for Microsoft Vista (64-bit Editions): here

And you'll need:

HP Active Support Library: here

However, I cannot find the HP Total Care Advisor anywhere.

Try Add/Remove Programs and click on the Total Care to see if there is a 'repair' option.

Aug 11, 2008 | Computers & Internet

2 Answers

1. Hp total care advisor does not work. I get the message that HP advisor has stopped working. I need manual fpr my lap top HP KN928UA


To get the Manual for that laptop go to this website
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&dlc=en&product=3686715&lang=en&

Hope This Helps
All The Best,
RCF

May 28, 2008 | HP Computers & Internet

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