Fax/phone problem Hy, My MX310 is connected to a DSL line exactly like in the book. But the phone call is interrupted by the fax after approx. 30 sec. I tried to put Remote RX off, but it did not worked. Service provider could fix the problem ? It is worth to take the machine there? Thanks. mail to answer: [email protected]

Fax machine operation can be interrupted by DSL lines, however, because the DSL signal is also transmitted through phone wiring. This can result in a loss of data in the fax if steps are not taken to prevent it. Fortunately, this is not a difficult thing to fix.

Items you will need

• DSL filter

Step 1

Unplug the fax machine from the phone jack.
Step 2

Plug your DSL filter into the phone jack. DSL filters are specifically designed to eliminate interference from the DSL line on your phone line.
Step 3

Plug the fax machine into the phone line jack on the DSL filter. You can now use your fax machine and DSL line at the same time without risk of data loss or interference.

I'm going to assume from your problem description that you have DSL service. With DSL, every phone or other device (answering machine, fax machine, etc.) must connect through a DSL filter. The only unfiltered connection should be the phone cord from the DSL modem line jack. If you have a phone connected to the line without a filter, it will cause your DSL connection to be interrupted. Make sure that everything is filtered and it should take care of the trouble.

For a fax to work you do not need a broadband. What you need is a phone like. It seems that you are trying to use broadband for fax because it is the same phone line that they both are on. Sorry, will not work that way. If you trace back you will find that there is a little box that has the phone line coming into from outside. The box splits it into phone and dsl. It is this phone line that should go into the fax and not the dsl line.
So please remove the dsl line from the fax and connect the phone line and you will see that the fax works.

You might try a DSL phone filter to eliminate extraneous noise on the digital line. My digital phone line had constant, repetitave clicking noise until I installed a DSL filter. Have you tried calling your fax number from a cell phone to see if there is noise on the line and or if the fax will pick up?

There is no fix. ALL fax machines are ANALOG, Vonage., DSL are DIGITAL. You need a regular phone line.

There are some good suggestions here. Check out the solution and follow the steps. The reason dsl seems to be being dropped is the noise in teh line, and as far as I can tell this is a very common problem. Try these suggestions out but you may want to just purchase a better fax machine.
http://www.fixya.com/support/t374109-canon_mx310_fax_noise

Go to the Canon Website downloads and drivers for the MX310
this page
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15603

Download and use the update from 22 Aug 2008

This should solve your problem

I'm afraid I got bad news for you. The fax line and voice line are using the same frequency so you should be able to fax directly from your pc fax modem when using Dial up connection but in DSL the data and voice are using different frequency. So you wont be able to fax using DSL unless u\you use a separate fax machine.

Digital subscriber line (DSL) uses digital technology to bring high-bandwidth information over ordinary copper telephone wires. Digital data is transmitted to the computer directly as digital data (instead of analog) and this allows the telephone company to use a much wider bandwidth for transmitting the data to its destination. XDSL is a generic reference to the different variations of DSL, such as ADSL, HDSL, and RADSL. DSL services rely on an am radio wave that has a range of 600 KHz to 2.2 GHz. HP all-in-one and fax products are all ITU Group 3 fax devices that operate at about 200 KHz (below the DSL capability) and are not directly compatible with digital signals. However, if specified during the set-up of the DSL line, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data. This allows for the use of the telephone or fax, and computer on the same line and at the same time. When inquiring about DSL with the service provider, specify the desire to use the phone line for voice or fax calls while connected through the computer to the Internet. I hope I explained the issue clearly to you.

check out the connection some where loose or also check out connecting the external phone line to the printer and whether the same problem occurs or not.

We have the telephone and printer/fax on the same line and, when the printer is turned on, the fax rings when receiving a phone call. The incoming phone line is connected to the "telephone" modular jack.