Question about Creative Labs Zen Digital Media Player

2 Answers

Creative Zen - can't download music from XP SP2

I am having trouble downloading from either Windows Media or Creative Explorer. It worked once using Creative Explorer by dragging and dropping an album on "Music", but only that once.

My XP does recognize that the Zen is attached as does Creative Explorer (although not Win Media Sync).

When I connect the Zen to the PC the Docking icon goes around once and then stops (seems to freeze). I have to push the reset to get it unstuck.

Please also note that it worked fine on the PC in my office at work, but not on my home PC which is also running XP professional SP2.

Posted by on

  • 1 more comment 
  • caaxthelm Jul 07, 2008

    Turns out I am using SP3 on my office computer and SP2 on my home computer. Per your suggestion I "reformatted" my Zen (Hold down start while pushing reset) and rebooted it. I double checked the firmware version - same.

    I was then able to download several albums. But when I came back later, the Zen refused to accept any more downloads - Creative Media Explorer said the Zen was full - which it wasn't.

    So I am thinking that my options are to upgrade my home computer to Service Pack 3 or take the Zen back to the store and get a replacement.

    Thoughts?


  • rabid rabit Feb 14, 2009

    i got a new computer and installed the software....... the software refuses to recognize that the zen is connected ... how can i fix this .... all the while my zen is recieving power

  • kikk836 Mar 15, 2009

    i had the zen stone pluse syncing software and its organizer then uninstaled them for the creative zen digital media player and now every time i try to download a music file online nothing pops up eny more can some one help?

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

When you plug the Mp3 player into 2 computers running slightly different versions of XP, a reformatting occurs which will cause it not to work on one PC or the other. You must reformat your player for the home computer. Actually, you might want to check the firmware also: Go to Creative's website and double-check the firmware - it will also give you the best way to reformat your player:

http://support.creative.com/Products/Products.aspx?catid=213&catName=MP3+Players


Posted on Jul 06, 2008

  • Corey Knoettgen
    Corey Knoettgen Jul 07, 2008

    It might be best to get an exchange while you can, just to make sure it's not a hardware fault of that individual player.

    If the replacement does the same thing, however: I have had nothing but good things to say about SP3, so it couldn't hurt, but it almost sounds like an individual file might be causing a problem. Do you use Limewire music svc by any chance? I would try deleting any files that have written notes in the "Comments" section of the ID3 tag - I usually can't find these comments in Windows Media Player, but I can see them when I use a service called Media Monkey.

    If you want to just start from scratch:
    There are two ways to format an Mp3 player - one on the computer
    itself, and one in Windows Media Player. Both methods will end up
    erasing all the songs on the player, but the player will be "good as
    new" after that. Sometimes reformatting in this manner will override
    the player's native formatting and cause problems - this can be
    reversed in most cases by updating the player's firmware. Firmware
    upgrades are available from most manufacturers' websites.




    WARNING: The following procedures will erase all songs on the player.



    Check if the file system is NTFS. If yes, format it to FAT or
    FAT32. - Connect player to computer, double-click my computer, right
    click on icon of mp3 player and select format. This only applies to
    Windows-based computers.


    You can also format the player in Windows Media Player itself:

    Connect your Mp3 player to the computer and open Windows Media
    Player. Click on the Sync tab. Pull down the drop down menu underneath
    the Sync tab by moving your cursor over the Sync tab and left clicking
    on the little black arrow underneath the Sync tab. Highlight "name of
    Mp3 player here 1GB" (wording may vary slightly), and then select
    "Format." - this should erase everything.


    -Tha Mp3 Doctor


×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had my creative zen formatted to vista first now i'm using xp,the xp don't recognize it.

Posted on Apr 18, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

I need help in downloading music to my MP3 player. I have a Creative Zen Vplus


Hi
According to Creative Labs, you should either be using the Creative Media Explorer if you are new to MP3 and WMA ripping and want to build up a library or prefer to manage your Zen player as a removable disk drive, or using the Creative MediaSource Player/Organizer if you "frequently need to playback or organize music in your computer".
The Zen player can handle three primary types of audio files too, the common MP3 format, WMA format and the more unusual WAV format. It's quite likely that your existing audio files are in one of these formats, probably WMA if you've been using Windows Media Player to rip your CDs. If you've purchased your music, it'll be in WMA DRM, that is, a version of the WMA format that includes digital rights management (so you can't just email a copy of the audio file to your pals once you've purchased and downloaded it). Those can play on the Creative Zen too, fortunately.
To actually hook up your Creative Zen MP3 player to your computer, you'll need the included USB cable, which should connect as shown in this spiffo Creative illustration:
http://www.askdavetaylor.com/0-blog-pics/creative-zen-audio-usb.png (chek the above figure)
Once you've hooked it up, the Zen unit should automatically go into USB connection mode (wouldn't be very zen-like if it didn't!) and then you should be able to find the device by opening up My Computer on your desktop.
When you really dig into the Zen user's guides, you'll find that they recommend Creative Media Explorer for transfering audio files: just click on the "Import Media" button in the application, find the MP3, WAV or WMA files already on your computer, and it should be easy to then copy them onto the player.
That should get you going.

Thanks for contacting fixya.com

Oct 18, 2009 | MP3 & Digital Media Players

3 Answers

Creative zen won't turn on


I had a similar problem with my Zen Vision:M, whereby the computer just stopped recognizing my device. I found out it was because Windws has updated to Service Pack 3 automatically, and for some reason my player only works with SP2. It started working again when I installed SP2 again, but then I keep getting the annoying upgdate notifications from windows.

May 27, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen mp3 player 4gb won't work just got it yesterday


I would suggest you take it back and get another brand. I bought 2 of those and they both kept on having the same problem. I do not that the Creative Zen is good product.

May 02, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Transfrering mucisc CD to ZEN via windows XP


It should use the same software to transfer music, but you may need to update the software to handle the new players firmware. If you are trying to use the old software from the old Zen, it may have some issues with the new player. The software for the newer Zen players is a bit different than older versions.
Does it give you problems ripping CDs or is it not transferring the tracks?
You may want to use Windows Media Player or another software to rip the CDs into mp3 format (I recommend that over other formats because WMA and mp4 are really hardcore with licensing and copying files to other computers.) and then transfer them using the Creative software or another media manager like WMP or Notmad Explorer or one of the many others out there.

If you have any other questions, let me know. I have worked with Creative players a lot over the years.

Cheers

Dec 30, 2008 | Creative Labs Zen Digital Media Player

7 Answers

Instruction for zen mosaic by creative


I think alot of people are having the same problem I was. We got home, opened the box, plugged it in the computer, and nothing useful happened so then we installed the mini-cd. Well the thing is windows stops looking for a driver once it searches and finds nothing, and unfortunately those of us using XP do not automatically have the drivers. So...

SOLUTION
------------------
-If you have not already installed the mini-cd, do so, or download from Creative's site in the support section(if you do you might want to grab the latest firmware update)
-Once pack has been installed the drivers have been as well, BUT as I mentioned we now have to tell windows to look for them again.
-Reconnect your Mosaic
-Right click "My Computer"
-Chose "Properties"
-Click the "Hardware" tab
-Click "Device Manager"
-A window will pop up and you will see a long list with (hopefully only) one thing under the "Other Devices" sublist. It should be something along the lines of "Creative Zen Mosaic". Right click it
-Chose "Update Drivers"
-Follow prompts agreeing to search and auto install
-Once install is done, in a moment the screen on your Mosaic will say "Docked"
-Congratulations!
If you have downloaded the updated firmware this is the time to install:
-Ensure your Mosaic is in "Docked" mode
-Execute the firmware update
-Click "Upgrade"
-Wait (it takes a moment or two)
-Updater will say it is complete
-Mosaic will reboot
-Click "Close"
-Congratulations!

Hope that helps.

Dec 11, 2008 | Creative Labs Zen Touch MP3 Player

5 Answers

Player reads Select music to PLAY from the Music Library


are you not able to transfer music from the computer to the player?

Jul 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

Zen micro firmware problem


I just got a ZEN Micro 4GB player for free due to Firmware problem. This totally fixed the firmware issue. Windows XP PC with Media Player 10 and the latest driver and firmware from creative. Once I had all that I plugged in my player, let it recognize and then re-flashed to latest firmware. BAM now the play is working perfectly and I can sync music to it. Thanks for the fix.

Jun 25, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

My creative zen touch will not dock


I had the same problem. This may help.

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}http://support.creative.com/kb/ShowArticle.aspx?sid=16737



Apr 25, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Downloading playlist from non-internet connected computer


Yes, but you also need to load the ZEN software onto her computer so that you can add music to the player. You can load the playlist several ways, using Yahoo music, Windows Media Player, or using the Zen Media Explorer.

Mar 22, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

[zen V+ 1Gb] zen won't allow me (crash) to upload further a certain storage size


try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

Aug 26, 2007 | Creative Labs ZEN V Plus MP3 Player

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

Related Topics:

392 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Sanath Kumar V

Level 3 Expert

684 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...