I'm having a similar issue. Are you sure the arm isn't moving at all?
Generally what I'm finding is either you have a clog or the pump motor is bad.
Hear is the service manual.
https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/52521bdbd0ef763c85256cbc00520548/$FILE/8178022.pdf
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