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Hoover Nextra 8


Thanks for the tip. I thought I might elaborate on the problem before I touch anything.

It seems the machine is heating the water excessively to the point that steam comes out of the detergent drawer. This happens on all but 4 cycle settings. I thought it would be a problem with the thermostat maybe??

Thanks again!


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  • rednaxela_76 Jul 10, 2008

    Hello again!

    I did some research and found a Hoover / Candy NTC Temp sensor:

    I pulled away the back panel and found the same part so I ordered the above and replaced it on my machine... ran a cycle and it's still boiling the water!

    Any other ideas? It will cost me £90 for a Hoover callout.

    Thanks again,

  • rednaxela_76 Jul 12, 2008

    Hi D,

    Any idea how to locate the heating element on this particular washer-dryer?

    Having replaced the temp sensor I suspect a fault on the pcb which I
    assume would normally regulate the heating element and therefore the
    water temperature? I heard the pcb is one of the most expensive parts
    to replace. It might be worth the £90 call out charge after all??

    Once again thanks for your input!




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Yes, it is beginning to sound like the thermostat has failed. They usually fail the other way - refusing to heat the water.

A thermostat is a simple little 50p / $1 item if only you can find it, identify it and fit another yourself.

If you have to buy one from a spares dealer, x15 !
If you have to get a repair man to visit, x200 !!

If I were faced with this problem on my machine (being reasonably techy) I would initially disconnect the machine from the power supply, find the thermostat and cut it's wire off in such a way that it could be joined again afterwards (insulating both ends). Most clothes can be washed quite well in cold water.

Hope this helps a bit. Cheers, D.

PS Be prepared for the machine to throw a tantrum or fault code after disconnecting the thermostat - if it won't work at all with the wire cut we'll have to think of a "Plan B"

Posted on Jul 06, 2008

  • Richard Raynor Jul 11, 2008

    Hi Alex,

    As an interim measure - if it were my machine - I would disconnect the heating element and insulate any bare wire ends.

    Something is clearly "stuck" on - with motors there is likely to be a triac controller but with a heating element it could be a simple relay. If you can find it on the circuit board and give it a gentle tap, it might free itself. You'll just need to trace the wires from the element to the pcb.

    Hope this helps ! Cheers, D.

  • Richard Raynor Jul 12, 2008

    The heating element - I suspect it is down at the bottom of the outer drum, where the water is ;-) You should see two or three terminals stcking out of the back of the drum. I'm not familiar with your model, so I can't say for sure.

    There is probably a relay on a pcb which may be stuck in the closed position and might release with a sharp tap. It may be worth extracting the pcb and checking it for burned tracks and other obvious signs of grief.

    Are you in the UK? - since you linked to a website you probably are.

    How old is your machine? A friend of mine is currently in "discussions" with Hotpoint, via his MEP and Trading Standards Office over a defective washine machine just 13 months old. The fact is that a two year guarantee applies for the sale of all consumer goods everywhere in the EU (Directive 1999/44/EC). Not many people seem to know this, least of all Hotpoint UK. And even under the Sale of Goods Act goods like washing machines are expected to be "durable" - and when asked our local Currys said durable meant 5 or 6 years. So there's another avenue for you if you like a scrap!

    Let me know what you think. Cheers, D



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